Organisation : Settlement Services International
Location : Sydney (Bankstown)
Work type : Part-time
Sector : Community Support Services
Salary type : Annual Package
Application closing date : 23 Nov, 2018
About the organisation
Settlement Services International (SSI) is a leading community-based not-for-profit organisation providing a range of services in the areas of refugee settlement, asylum seeker assistance, housing, multicultural foster care, disability support and employment services in NSW. Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.
About the role
- 1 day per week role (Friday)
- Language Required: Italian
- Meaningful Role and Great Hourly Rate
ABOUT THE NATIONAL MULTILINGUAL HUB
The Future Ability National Multilingual Information Hub will provide relevant, in-language information, advice and referrals for Culturally and Linguistically Diverse (CALD) communities on disability and the National Disability Insurance Scheme (NDIS) through a national multilingual hotline and a website.
YOUR CONTRIBUTION
As potentially the first point of contact for people with disability from CALD backgrounds the Multilingual Disability Hub Specialist will answer questions regarding the disability in general, the NDIS and available supports in the callers’ language. The callers will most likely be people with disability from CALD backgrounds, their families or carers.
SELECTION CRITERIA
Fluent Italian and English language skills required.
This role would suit someone who enjoys helping people, has excellent communication and customer service skills and strong attention to detail. Successful candidates will also ideally possess the following:
- Some exposure to working in the community and / or disability sectors.
- Experience working in a call centre / phone based environment.
- Knowledge of the NDIS and disability issues and supports available, including government and non-government services.
- Fluent in English and Italian
- An understanding of the needs and issues affecting people with disability from CALD backgrounds.
- Demonstrated experience working under pressure.
- High level administration and computer skills, including navigating and complex websites.
This role will require the candidate to work 9 to 5pm every Friday
Please respond to the “Selection Criteria” section in your cover letter.
WHAT WE OFFER
We offer the opportunity to engage in meaningful work that makes a real difference to the lives of our clients, their families, carers, and communities.
We have a fantastic benefits package that promotes work/life balance; something we are very passionate about! We also offer generous salary packaging options so you can increase your take home pay!
How to apply
Applications not allowed for this job listing.
Please quote in application: Multilingual Disability Hub Specialist - Italian via Pro Bono Australia.
Sector: #Community_Support_Services
