Registration Officer

We are currently recruiting for a number of Registration Officers to join AFCA in both Melbourne and Sydney on a full-time, fixed-term contract until 31 December 2020. The role of a Registration Officer is to process new disputes lodged with AFCA in line with our registration procedure and to facilitate the resolution of disputes between consumers and financial service providers.

Key responsibilities include:

• Managing incoming calls and responding to consumer needs and issues

• Assessing whether a dispute is appropriate for registration or acceptance under our dispute handling procedures

• Recording basic details of a dispute including a summary and entering these details into our case management system

• Categorisation of dispute product and issue types

The ideal candidate will:

• Demonstrate their ability to communicate effectively by telephone with a diverse range of stakeholders

• Have a basic understanding of a broad range of financial services products, or ability to gain this understanding

• Experience in the financial, legal or dispute resolution sectors will be highly regarded

In return, AFCA can offer you:

• Genuine career development opportunity

• Positive work/ life balance encouraged with potential flexible working arrangements

• Salary packaging options

• Extensive health and wellbeing initiatives including an onsite employee assistance program

• Fun social events

AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.