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Registration Officer

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Organisation : Australian Financial Complaints Authority

Location : Melbourne, Sydney (CBD)

Work Type : Full-time

Sector : Community Development

Salary Type : Annual Package

Application Closing Date : 23 Nov, 2018

About the Role

We are currently recruiting for a number of Registration Officers to join AFCA in both Melbourne and Sydney on a full-time, fixed-term contract until 31 December 2020. The role of a Registration Officer is to process new disputes lodged with AFCA in line with our registration procedure and to facilitate the resolution of disputes between consumers and financial service providers.


Key responsibilities include:

  • Managing incoming calls and responding to consumer needs and issues

  • Assessing whether a dispute is appropriate for registration or acceptance under our dispute handling procedures

  • Recording basic details of a dispute including a summary and entering these details into our case management system

  • Categorisation of dispute product and issue types


The ideal candidate will:

  • Demonstrate their ability to communicate effectively by telephone with a diverse range of stakeholders

  • Have a basic understanding of a broad range of financial services products, or ability to gain this understanding

  • Experience in the financial, legal or dispute resolution sectors will be highly regarded


In return, AFCA can offer you:

  • Genuine career development opportunity

  • Positive work/ life balance encouraged with potential flexible working arrangements

  • Salary packaging options

  • Extensive health and wellbeing initiatives including an onsite employee assistance program

  • Fun social events


AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.



About the Organisation

Organisation Name : Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution scheme that will deal with complaints about financial products and services. A not-for-profit, non-government organisation, AFCA will resolve complaints in a fair, independent and efficient manner. Our service is free to the public, with the cost of running the service being met by our member financial firms.

AFCA has offices in Melbourne and Sydney, but our service is accessible to all Australians.

Apply for this Job

Position Description : Registration Officer - 15.08.2018

Applications not allowed for this job listing.

Please quote in application: Registration Officer via Pro Bono Australia.


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