Advancement Coordinator

As UQ moves into its second century, the University is committed to solidifying its reputation as one of the world’s pre-eminent public research universities. This involves strengthening our brand, improving our links with alumni and partners and promoting a strong culture of giving to significantly grow the sustainable level of philanthropic support the University receives annually.

In line with this commitment the University launched its first major comprehensive campaign, Not if, When – The Campaign to Create Change in 2017, with the target of raising $500 million for strategic priorities aimed at empowering student success, transforming teaching and learning, and driving discovery and impact. 

Advancement at UQ works in partnership with academic and professional colleagues throughout the University to increase engagement and to establish enduring relationships with key constituents including alumni, donors, friends, organisations, trusts, foundations, industry and corporations.

The role: The successful appointee will play an integral role delivering Advancement’s annual telephone engagement and fundraising campaign. Working in a team-based environment, this role will be responsible for the recruitment, training and ongoing management of 30-40 employees. This role will manage the call centre software, ensuring data integrity is of a high standard. This will involve monitoring results and performance of the telephone campaign, accurately reporting on income, participation, retention, acquisition and credit card acceptance rates. 

The person: Applicants should possess qualifications in relevant disciplines. Demonstrated experience in the recruitment and management of staff in a fundraising environment is essential to be successful in this role. You should also have strong organisational and analytical skills, with a demonstrated capacity to manage multiple priorities within urgent deadlines; a high standard of written communication skills with a high-level attention to detail; and a positive attitude.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University’s Diversity and Inclusion webpage (https://staff.uq.edu.au/information-and-services/human-resources/diversity) for further information and points of contact if you require additional support.

This role requires hours to be worked between 12:30-20:30 Monday to Thursday and Saturdays from 09:30-17:30. Some flexibility may be required.

Taking of leave may be restricted during peak calling periods

Accessibility requirements and/or adjustments can be directed to central-hr-advisory@uq.edu.au

Remuneration: This is a full-time, continuing appointment at HEW Level 6. The remuneration package will be in the range AUD$75,957 – $81,714 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range AUD$88,869 – $95,605 p.a.).

The University of Queensland also offers other competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance as well as many other benefits.