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Senior Manager of Operations, Community Programs

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Organisation : Brotherhood of St Laurence

Location : Melbourne (Fitzroy)

Work type : Full-time

Sector : Community Development

Salary type : Annual Package

Application closing date : 15 Jul, 2019

About the role

The Community Programs division comprises six teams: Children’s Programs; Youth; Work, Economic Security and Social Inclusion (WESSI); Strategic Partnerships and the Diversity Unit. The Senior Manager of Operations will be part of the Community Programs Lead team. 

Main responsibilities of the role:   

The prime purpose of this role is to enable the Community Programs Division to deliver on its objectives and priority initiatives, as outlined in the 2019-2023 Strategic Plan. The role will support the Director and the broader Community Programs lead team with planning, analysis, forecasting and business improvement, reporting, portfolio architecture, revenue generation, quality, risk and compliance management, and strategic projects. The role will work closely with the relevant divisions to ensure consistency and integration with organisational approaches, frameworks and timelines for these areas of work.

Role Requirements:


• Demonstrated skills in managing the operations of a large community program portfolio, including business analysis, planning and reporting, establishing organisational architecture, revenue planning, and quality, risk and compliance management.
• Ability to build strong cross-functional working relationships.
• Well-developed influencing, communication, negotiation, conflict resolution and interpersonal skills.


• Proven track record in all aspects of operations management as outlined above.
• Experience in managing community programs, operations and/or contracts in the Not-for-Profit sector.

Knowledge & Qualifications Required

• Tertiary qualifications in a relevant discipline
• Solid understanding of policy, planning, budgeting and strategy.
• Sound knowledge of risk, quality and compliance management.

Wisdom & Valuing

• Integrity, maturity and strong personal and business ethics combined with sound judgement and a commitment to transparency and accountability.
• Uses discernment and interpersonal skills to establish other’s needs, concerns, feelings, expectations and motivations.
• Role model enterprise leadership behaviour and contribute to the development of a culture representative of the values and drivers of BSL.

This is a full-time position working 38 hours per week. 

For further information about the role phone Lucia Boxelaar on 0407 606 046.

As part of the Brotherhood’s recruitment and selection process, applicants will be required to undergo pre-employment checks as required, applicants will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check and current professional registration.

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation.

About the organisation

Organisation Name : Brotherhood of St Laurence

How to apply for this role

Applications not allowed for this job listing.

Please quote in application: Senior Manager of Operations, Community Programs via Pro Bono Australia.

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