Organisation : YWCA Australia
Location : Melbourne (South Melbourne 3205)
Work type : Full-time
Sector : Community Support Services, Homelessness & Affordable Housing, Women
Salary type : Hourly
Application closing date : 2 Aug, 2019
About the organisation
YWCA Australia is a feminist not-for-profit organisation focused on improving gender equality for women, young women and girls. Together we challenge the systems, structures and policies that act as barriers to women, especially young women, achieving their full potential.
Our evidence-based programs and services aim to be inclusive of all women and offer support with housing, homelessness, safety and wellbeing. We aim to positively impact the lives of more than two million women, young women and girls by the end of 2023.
About the role
ABOUT THE ROLE
YWCA Australia is currently seeking a dedicated full-time National Housing Team Leader based in our South Melbourne Office, to support national housing operations.
Reporting to the National Housing Operations Manager, the National Housing Team Leader role ensures that YWCA delivers quality housing services to tenants, clients and the broader community. This role provides team management and leadership to ensure that a quality service provision is provided in accordance with YWCA’s values, policies and procedures, organisational performance targets and all relevant government policy and legislation pertaining to each State and Territory.
The main responsibilities of the role include:
- Management of the National Housing Team including providing coaching, support and supervision to direct reports and volunteers.
- Promoting a culture of continuous quality improvement in the delivery support and service provision to tenants and other stakeholders.
- Ensuring tenant management standards are maintained to a high level.
- Implementation of the Asset Management strategy.
- Develop partnerships that will support YWCA residents/tenants in sustaining their tenancies, connecting them to the local and wider community.
- Complaints management.
- Monitor national rent collection and rent arrears management systems.
- Providing the team with training.
- Supporting the team to follow Workplace Health and Safety guidelines and implement strategies to monitor and support team wellbeing.
- Monitor the maintenance budgets.
- Project work as required.
This position will require the applicant to satisfactorily complete a national criminal history record check and hold the relevant state-based working with vulnerable persons permit prior to employment.
How to apply
Applications not allowed for this job listing.
Please quote in application: National Housing Team Leader via Pro Bono Australia.
Sector: #Community_Support_Services, #Homelessness_and_Affordable_Housing, #Women
