Operations Manager Ongoing Support

Your new role

Sacred Heart Mission, Client services is responsible for all services and programs of SHM.  We are an organisation that values innovation and are ambition when it comes to the outcomes people can have in their lives and the difference, we can make collectively.

Client services is organised into two streams in line with our SHM Service Model, Engagement Hubs, Individuals Planned Support and Ongoing Support.  As an experienced senior manager you will be responsible for the operation of three major programs across the Mission. And as a senior leader you will hold one of three positions in the Client Services Senior Leadership Group, be a member of the client services governance group and also be a key member of the Sacred Heart Mission Senior Management Team.

Your day-to-day

In line with our 10 year strategic plan and service model you will oversee the operations of:

• Sacred Heart Community, a 97 bed residential aged care service. This program is in the late stages of a major $19 Million redevelopment.  This is a unique service with 98% of residents with histories of homelessness and significant disadvantage, mental health and trauma.
• Sacred Heart Local, is an in-reach based program supporting 190 people in the community to maintain their independence under the Aged Care Home Care Program, NDIS & CHSP. It will also be the support provider for a new SHM development providing 14 independent living units.
• Rooming House Plus Program is a partnership program, with Community Housing Inc. providing the housing and SHM providing the support for 67 residents. This is a highly successful program in providing a supportive, stable and secure home for people experiencing mental health issues and histories of homelessness.

You will also be involved in cross organisation projects, represent the organisation in external forums and provide leadership and in-depth knowledge of the programs you oversee.

We’re looking for someone with

• Operational management experience within a diverse and complex community services environment
• A leadership approach that inspires teams to achieve their best for the people they support
• Working knowledge of the Aged Care, Disability and Mental Health service sectors
• Development of business systems that drive performance and service quality and proven business acumen
• Demonstrated commitment to social justice and social inclusion and the development of a strong Community Sector, including knowledge and understanding of the causes of homelessness and related social policy issues

You can look forward to

• Working for an innovative and progressive social justice organisation
• Making a real difference for the people we support and the wider community 
• Putting your operational and leadership skills to the test
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
• Access to in-house training
• Opportunities to purchase additional leave