Program Specialist, Student2Student

• Be part of an organization that makes a difference
• Take your next career step
• Flexible Location
• Full Time Max Term

The Smith Family is a national, independent children’s charity helping disadvantaged Australians to get the most out of their education, so they can create better futures for themselves. We are currently seeking a Program Specialist, Student2Student to join our growing team.

Reporting to the Team Leader, Program Specialist and working with a dedicated and passionate team, contributing to The Smith Family’s vision.

A day in the life of a Program Specialist, Student2Student might look like this, but every day can be different. Primarily, you will be responsible for:

• On-going support management of volunteers so as to influence the maintenance of satisfaction rates and to ensure volunteers speak highly of their experience with TSF and to retain volunteers a year to year
• Ensure volunteer cohort is appropriately acknowledged and recognised throughout their participation and during key appreciation periods (eg. National Volunteer Week and Christmas) in collaboration with state’s Volunteer Relationship Coordinator
• Work with Analyst, Program Implementation to deliver student2student program successfully; Take initiative to provide direction to staff and volunteers and responds to challenges as they occur.
• Monitor and report on participants’ program progress to the Learning for Life Program Coordinators, and program representatives from partner schools and relevant community organisations or directly to participant’s parents/caregivers

It takes a special kind of person to be our Program Specialist, Student2Student. Our successful candidate will bring the following:

• Demonstrated experience supporting groups of volunteers with a  ‘customer service’ approach
• Ability to engage with, support and manage the contribution of volunteers sourced from a variety of backgrounds
• High level of administration skills including familiarity with databases
• Highly effective communication skills that demonstrate professional and appropriate language in written and verbal form for a variety of audiences
• Excellent time management skills ensuring the ability to plan and project anticipated workloads to meet deadlines
• Student/mentor outcomes and volunteer satisfaction as the key component of all decision making
• Data is recorded in an accurate and timely fashion

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, fulfilling and diverse work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes.