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Administration and With One Voice Support Officer

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Organisation : Creativity Australia

Location : Melbourne

Work type : Full-time

Sector : Arts & Culture, Community Development, Community Engagement, Disabilities, Families, Mental Health

Salary type : Annual Package

Application closing date : 31 Dec, 2019

About the role

The Role

 You will help to support almost 4000 people annually to participate in one of Australia’s top social innovation programs – 60% of whom experience some kind of disadvantage.

 You will help Creativity Australia to start 20+ social inclusion choirs in the next 2 years.

 An integral part of the role will be overseeing all choir member registration processes, working with our off-site data processing team to ensure all membership issues and payments are processed correctly and in a timely manner, supporting all reporting needs, monitoring and overseeing the choir attendance/registration/membership statistics and figures weekly

 Typical tasks will also include receiving phone calls, dealing with general enquiries, email management, assisting With One Voice Seed Funding promotion activities, NDIS process management (creating and processing service bookings, creating service agreements, billing and invoicing) partner and contact management (calling partners, prospects and contacts, maintenance and updating of key partner document and accurate and timely data entry).

 The successful candidate will also be engaged with our choirs through their support of our 12 week ‘Roadmap to launch’ program, assisting our program mentors to establish new choirs around the Country and also assist with Creativity Australia/ With One Voice events as required.

 The successful candidate will demonstrate exceptional customer service, outstanding IT and systems skills and a confident phone manner. Partnership skills/experience are an advantage, as is experience with QuickBooks and accounting packages.

 This role will stimulate and reward someone who is self-motivated, confident, resilient, service oriented, highly efficient and computer literate with attention to detail and a positive, hardworking attitude.

 You will be a ‘can-do’ person and a team player who loves to work in a small, fast-paced entrepreneurial and service-oriented environment.

 You will have a minimum of 3 years of relevant work experience as an administration and community support professional and be able to work independently as well as part of a team.

 Your passion for the arts, creativity, community development, mental health and wellbeing, social inclusion, diversity and music is an asset.

The preferred candidate will report to the Programs Manager – Creativity Australia
The position is a full-time role Monday to Friday and the successful applicant will be based at our South Melbourne office.

About the organisation

Organisation Name : Creativity Australia

Creativity Australia (www.creativityaustralia.org.au) is building a happier, healthier, more inclusive nation through the life-changing With One Voice (WOV) program. Loneliness, and the depression which accompanies it, is the global epidemic of our era. Statistics show that 2 in 5 people feel socially isolated and unheard. This isolation leads to serious mental and physical health issues and great economic disadvantage. These people risk being left behind.


We bridge the gap between people experiencing disadvantage and those more fortunate through the neuro-scientific benefits of community singing. We build supportive networks that help people connect to brighter futures. Creativity Australia is delighted to offer a suite of With One Voice “how to” guide videos, resources and mentoring for individuals, groups and communities looking to start new, inclusive With One Voice choirs using our innovative social franchise model.


There are currently 25 With One Voice programs operating in metropolitan, regional and rural areas in 7 States and Territories of Australia.


Our goal is to have 40 programs operating nationwide by the end of 2020.


Together, we can change the world… one voice at a time.


Creativity Australia and With One Voice are in a period of significant growth. We require an experienced administrator to provide administrative support to our choirs around the country, CA staff and contractors.


This position involves supporting Creativity Australia, staff, mentors, and volunteers to deliver the With One Voice program through, database and CRM management, choir relations, new choir start-up, program and event support and general administration.

How to apply

Applications not allowed for this job listing.


Please quote in application: Administration and With One Voice Support Officer via Pro Bono Australia.


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