NDIS – Support Services Officer

Joining a committed team, the NDIS – Support Services Officer , will work within the Support Services Team to provide advocacy, information, training and support in relation to the NDIS to families and key stakeholders throughout Queensland.

This role provides advocacy to support resolution of NDIS issues for people with Down syndrome and their families, and also provides general NDIS advice and support for families in areas such as seeking an NDIS review, maximising their NDIS plan and explaining plan management options. The role delivers workshops & webinars to families on NDIS matters.

The role is part time, 3 days a week with some flexibility around those days and is located in Stafford, North Brisbane.

Salary range $60-70k Full Time Equivalent + super + charitable salary sacrifice benefits.

Main Duties and Responsibilities:
Responsibilities and duties of the role include:
• Provide NDIS advocacy, support, training and referral to people with Down syndrome, their families and key stakeholders
• Develop and update NDIS resources for families and other interested groups and design & deliver information via workshops, webinars
• Develop and maintain cooperative and harmonious relationships and work in collaboration with others to prevent and/or resolve difficulties
• Contribute to and assist with maintenance of the NDIS pages on the Down Syndrome Queensland website to ensure it contains information which is relevant and up to date
• Record and report all interactions in a clear, high quality and efficient manner and in line with required deadlines.
• Inform Down Syndrome Queensland policy and position on NDIS related issues
• Participate in and contribute to quality improvement programs and activities to work towards maintaining the Quality Management System and Accreditation Standards
• Undertake any other duties as required by the Support Services Manager

Skills & experience:
• Formal qualifications in Community Services, Social Work or Allied Health field are desirable, however not essential
• Detailed understanding of the operation of the NDIS, in particular the planning and review process and the different entry streams for Early Intervention vs general entry, and the different categories and uses of NDIS funding
• Demonstrated experience in using professional judgement and initiative in response to a range of advocacy issues
• Understanding and commitment to principles of choice and control, and community inclusion for all abilities. Strong understanding of the Social model of disability
• Knowledge of Down Syndrome
• Highly developed written, verbal and interpersonal communication skills including conflict resolution, negotiation and problem solving
• Demonstrated strong time management skills including being able to prioritise tasks
• Ability to work positively and communicate effectively within a team environment as well as
autonomously to achieve service delivery excellence
• Knowledge and experience in designing and delivering training to families and/or stakeholders
• Demonstrated competence in computer applications, i.e. Microsoft Word, Excel and Power point, relevant to the role to ensure work is completed in a professional, accurate, and timely manner
• Completion of (or willingness to undertake) NDIS Worker Orientation Module
• Valid Disability Services Yellow Card and National Police Check
• Current driver’s license and willingness to use private vehicle if required.
• Availability and willingness to work outside regular hours when required

Acceptance of the position involves a willingness to work within the philosophies and policy directions of Down Syndrome Queensland.

The successful applicant will be required to undergo satisfactory pre-employment checks including professional referees, completion of a satisfactory police records check and working with children check.

Down Syndrome Queensland is an equal opportunity employer and strongly encourages people with a disability to apply for all positions.