Membership Officer

Key Responsibilities

• Deliver exceptional membership service to existing and new members
• Handle a high volume of phone and email membership enquiries
• Process new memberships and renewals
• Monitor and maintain corporate membership plans
• Follow up lapsed members and payment defaults
• Maintain accurate membership data and processes
• Prepare membership and related reports on weekly, monthly and annual basis
• Liaise with accounts section on membership fees, payments and defaults

Essential Skills and Attributes

• Strong commitment to providing high levels of service externally to members and internally to meet organisational requirements
• Exceptional, confident phone manner and ability to adapt style to a range of members and stakeholders
• Superior oral and written communication skills
• Excellent attention to detail and problem-solving ability
• Highly developed interpersonal skills with the ability to work as part of a collaborative small team and independently
• Competent in using CRM computer systems or the ability to quickly learn complex computer systems
• Extensive experience in using Excel to generate accurate, well presented and useful reports from the membership database
• Demonstrated time management skills and ability to manage shifting business priorities
• Ability to communicate with individuals from diverse cultural and business backgrounds

Desirable

• Experience working with a membership association.

You must be an Australian citizen, permanent resident or have full work rights to apply for this job.