Deputy Service Manager

Organisation : Jimaylya Topsy Harry Centre (JTHC)

Location : Brisbane, NT Regional (Mount Isa)

Work type : Full-time

Profession : Client Services, Community Services, Management, Program Coordination & Management, Social & Support Work

Sector : Community Development, Community Engagement, Community Support Services, Drug, Alcohol & Addiction, Homelessness & Affordable Housing

Salary type : Annual Package

About the role

  • Support adults in crisis situations in remote and rural communities
  • Leadership role within a culturally safe, transitional accommodation service
  • 12 month contract with potential for continuance and relocation assistance

The Organisation
Jimaylya Topsy Harry Centre (JTHC) is a unique service, located in Mt Isa, that provides transitional  accommodation for up to 60 adults, both Aboriginal and Torres Strait Islander people and non-Aboriginal and Torres Strait Islanders, who are homeless or in a crisis situation.
In addition to temporary accommodation, JTHC offers intense case management and facilitates assistance from support agencies for people in crisis due to addiction, domestic and family violence, lack of affordable housing or unemployment.

Benefits & Culture

  • Attractive salary package
  • Subsidised housing and remote living incentives available
  • Flexible working options, generous leave entitlements and leave loading
  • Safe, inclusive and diverse work culture
  • Well regarded service within the local community

The Role
You will support the daily management of the JTHC service, ensuring a safe, secure and client focused environment that enables residents to access the support they need to move back into community, and where people and cultural ways and practices are at the heart of all that happens.  
Specifically you will:

  • Support and act as 2IC to the JTHC Service Manager, including supervising staff
  • Provide onsite facilities and safety management
  • Manage rostering of the 24hour / 7 days per week service
  • Develop and maintain key relationships with local and Indigenous communities and agencies
  • Ensure continuous improvement of organisational practices

Skills Required
You have experience providing leadership and working respectfully with Aboriginal and Torres Strait Islander peoples or people with a diverse range of backgrounds and challenges. You have a solid understanding of rural and remote issues, you model professional, ethical and culturally sensitive behaviours, and you have demonstrated skills in:

  • Managing people, resources and facilities, including staff rostering
  • Building and maintaining relationships with internal and external stakeholders
  • Collaborating and building partnerships with agencies and other service providers
  • Work health and safety, quality and risk management

Aboriginal and Torres Strait Islander Australians with relevant skills and experience are encouraged to apply.

If making a difference to the lives of people facing homelessness and crisis situations appeals to you, please click apply to submit your CV and a cover letter responding to the skills required section above. Alternatively, please call Louise Furlong on 07 5530 8066 to discuss.

About the organisation

Organisation Name : Jimaylya Topsy Harry Centre (JTHC)

How to apply for this role

Please quote in application: Deputy Service Manager via Pro Bono Australia.


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