Service Manager

Organisation : Jimaylya Topsy Harry Centre (JTHC) is

Location : Brisbane, QLD Regional (Mount Isa)

Work type : Full-time

Profession : Client Services, Community Services, Management, Program Coordination & Management, Social & Support Work

Sector : Community Development, Community Engagement, Community Support Services, Drug, Alcohol & Addiction, Homelessness & Affordable Housing

Salary type : Annual Package

About the role

  • Lead a unique and effective response to homelessness and crisis accommodation
  • Suits a social services background with understanding of rural & remote issues
  • 12 month contract with potential for continuance and relocation assistance

The Organisation
Jimaylya Topsy Harry Centre (JTHC) is a unique service, located in Mt Isa, that provides transitional  accommodation for up to 60 adults, both Aboriginal and Torres Strait Islander people and non-Aboriginal and Torres Strait Islanders, who are homeless or in a crisis situation.
In addition to temporary accommodation, JTHC offers intense case management and facilitates assistance from support agencies for people in crisis due to addiction, domestic and family violence, lack of affordable housing or unemployment.

Benefits & Culture

  • Attractive salary package
  • Subsidised housing and remote living incentives available
  • Flexible working options, generous leave entitlements and leave loading
  • Safe, inclusive and diverse work culture
  • Well regarded service within the local community

The Role
You will lead a team of support workers, administrative and facilities staff and manage the day to day operations of the JTHC services, to ensure a safe, secure and client focused environment that enables residents to access the support they need to move back into community, and where people and cultural ways and practices are at the heart of all that happens.  
Specifically you will:

  • Implement programs and initiatives to benefit a client group with varied challenges
  • Create mechanisms for clients to access employment, training and development
  • Develop and maintain key relationships with local and Indigenous communities and agencies
  • Identify efficiency drivers and ensure continuous improvement of organisational practices
  • Undertake regular safety and security audits and implement risk mitigation strategies
  • Manage staff, resources and finances in accordance with legislation and best practice standards

Skills Required
You are an engaging leader experienced in providing culturally safe services to Aboriginal and Torres Strait Islander peoples or people with a diverse range of backgrounds and challenges. You have a strong ability to connect with community and to lead in complex environments, you model professional, ethical and culturally sensitive behaviours, and you can demonstrate:

  • Skills in financial, funding, resource and line management, including building team capacity
  • Success managing relationships with internal and external stakeholders
  • Ability to collaborate and build partnerships with other service providers
  • Solid understanding of rural and remote issues
  • A track record evaluating and implementing risk management and quality improvements

Aboriginal and Torres Strait Islander Australians with relevant skills and experience are encouraged to apply.

If you are motivated to work with and make a difference to the lives of people in remote and rural communities facing homelessness and crisis situations, then this is the opportunity for you. Please click apply to submit your CV and a cover letter responding to the skills required section above. Alternatively, please call Louise Furlong on 07 5530 8066 to discuss.

About the organisation

Organisation Name : Jimaylya Topsy Harry Centre (JTHC) is

How to apply for this role

Please quote in application: Service Manager via Pro Bono Australia.


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