Business & Quality Analyst

The Quality Assurance/Business Analysis (QA/BA) team in Queensland is responsible for the analysis of functional requirements and quality assurance of all new and updated feature implementations for Infoxchange’s client and case management application, referral portals and related web services.

You will be instrumental in integrating quality assurance (QA) into the requirements analysis process in order to ensure that all product development activities satisfy business objectives and user expectations. Your role extends beyond traditional QA responsibilities. In addition to software testing, you will be required to demonstrate a high degree of problem solving and analytical skills and take a strategic, deliberate approach to product development and testing.

You will be responsible for:

• Collaborating with the Delivery and Software Development teams, and other relevant business stakeholders to effectively analyse business requirements.
• Identifying and communicating any requirement assumptions, dependencies, and risks in a timely manner.
• Decomposing business requirements and create appropriate and concise user stories.
• Developing clear and well-described acceptance criteria.
• Coordinating User Acceptance Test activities with the Delivery and Software Development teams.
• Communicating effectively with software developers regarding explanation of user stories and validation based on acceptance criteria.
• Testing all product development based on acceptance criteria, leveraging automated testing where possible.
• Utilising various testing techniques such as exploratory/regression/manual testing as required.
• Participating in estimation sessions by describing business needs and clarifying any questions arising during the design and delivery process.
• Proactively assessing and contributing to the refinement of the QA strategy, including facilitating discussions related to improving overall end-to-end product delivery.
• Assisting in the monitoring and management of Level 2 application support incidents, including defect investigations and identification of areas of improvement.
• Upholding and advocate for the values, beliefs, and principles as outlined in the Technical Services Team Manifesto

You will have:

Knowledge, experience and skills

To succeed in this role at Infoxchange, you will demonstrate the following:

Technical Attributes:

1. Experience working within a SaaS-based environment
2. Experience in translating high level business requirements into functional requirements with clear, concise and testable user stories
3. Knowledge of QA processes and best practices
4. Experienced in testing complex user interfaces, including manual browser, exploratory, UAT, and regression testing
5. Experience in conducting systems analysis for frontend and backend applications
6. Experience in querying relational databases using SQL (preferably in PostgreSQL)

Personal Attributes:

7. Ability to function in a team environment, including the ability to reason with others through effective, clear, and concise communication
8. Able to prioritise work across multiple projects within a fast-paced environment
9. Able to work both independently and within a collaborative environment
10. Systematic, proactive, and excellent attention to detail
11. Good strategic decision-making skills
12. Excellent written and verbal communications skills, including conversing with both end-users and technical teams across all levels within the organisation
13. Energy and passion for the work, sense of fun, and enjoyment for what can be achieved
14. Passion for digital transformation of the not-for-profit and community sector