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Ticketing Administrator

Organisation : RISING

Location : Melbourne

Work type : Full-time

Profession : Administration & Office Support, Events

Sector : Arts & Culture

Salary type : Annual Package

Salary : 65,000 + Superannuation

Application closing date : 30 Nov, 2020

About the role

About the organisation

Organisation Name : RISING

RISING is a surge of art, music and ceremony in the heart of Melbourne.

Taking the place of the Melbourne International Arts Festival and White Night Melbourne, RISING is a major cultural event for the Asia Pacific Region created by a diverse team of local, national and international artists and curators.

RISING will begin on the evening of the total lunar eclipse in May 2021. Interlocking circles of experience and connection will radiate through the night, as the city re-synchronises and is re-energised with public art, performance and music spanning the emerging and iconic, the epic and intimate.

The inaugural festival will take place 26 May – 6 June 2021.


We are looking for a Tessitura champion, with a background in ticketing operations and database management, to service the ticketing needs for the 2021 festival.


RISING has an ambitious program of events with varying ticketing requirements. We are looking for a bold, efficient and effective ticketing specialist to administer builds and implement responsive ticketing initiatives.


You are a master event builder who knows Tessitura inside out and back to front. You know the nuances and intricacies of Tessitura’s rules, which means you know exactly how to bend them to achieve the best results for customers. You’re not afraid of doing things differently, and you laugh in the face of change. You are a self-starter and dedicated data nerd who will be the muscle of our ticketing operations team.


Working with the Ticketing & CRM team you’ll report on, optimise and analyse box office results, and you have experience dealing with third-party venues and partners on event builds, shared allocations and ticketing protocols. You’ll also help to maintain our database, weighing in on our data collection methods and implementing data hygiene initiatives to ensure our CRM is squeaky clean.

How to apply

To Apply

Submit your application and see the full position description at our website: 

The closing date for applications is 5pm Monday 30th November.

Please include your resume and cover letter addressing the key selection criteria in your application.

Subject to State Government Covid-19 travel and working from home (WFH) restrictions, the position operates from and is based at the RISING office, Level 2, 377 Lonsdale Street, Melbourne.

RISING is a new festival aspiring to be a cultural leader in diversity and inclusion. We want our organisation and program to be a true reflection of our city representing people of diverse abilities, cultures and backgrounds. We encourage applications from First Nations people, those who are culturally and linguistically diverse, and people who have a disability or who are d/Deaf.

If you have access requirements that will cause difficulty applying online and you need assistance, please call 03 9662 4242, Monday to Friday, between 9AM–5PM. We are only able to respond to accessibility enquiries at this number, for all other queries please email

Please quote in application: Ticketing Administrator via Pro Bono Australia.



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