Organisation : Médecins Sans Frontières Australia
Location : Sydney (Glebe - Flexibility for partial Work from Home)
Work type : Full-time
Sector : Overseas Aid & Development
Salary type : Annual Package
Application closing date : 20 Apr, 2021
About the organisation
Médecins Sans Frontières Australia (MSF-A) is a major independent international medical humanitarian non-profit organisation in Australia and the region. Globally, it is a key contributor to the international MSF movement, whose core mission is to deliver medical aid to people facing emergencies, natural disasters, conflict, and exclusion from healthcare. Established in 1995, MSF-A is one of 24 associations in the MSF movement and has grown significantly in recent years, both in terms of audience reach and income generation. MSF-A’s analysis and advocacy around key humanitarian crises which affect the patients we treat and communities we work with, our efforts to influence the discussion around humanitarian aid, and our work to generate income and support for our medical humanitarian programs are all drivers of our strategy today and into the future.
About the role
The Supporter Relations Officer (Donor Facing) is responsible for performing critical donor facing tasks between our organisation and its current and potential supporters.
The Supporter Relations Department has recently undergone a comprehensive review and the roles within the team have been revised to ensure that our supporters receive the best possible care and service.
As a result of this review, the team has been split into two specialist groups, one performing administrative tasks, and the other performing donor facing activities, where this role sits. There are currently four Supporter Relations Officers (donor facing) and one Donor Facing Team Leader.
The Supporter Relations Officer is responsible for handling inbound phone calls and emails, which address all requests, issues, complaints and inquiries while keeping supporter satisfaction at the core of every decision and behaviour.
The tasks and duties below will be shared on a rotational basis between all four Supporter Relations Officers.
How to apply
Applications not allowed for this job listing.
Please quote in application: Supporter Relations Officer – Donor Facing via Pro Bono Australia.
Sector: #Overseas_Aid_and_Development
