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NDIS Recovery Coach

Organisation : Access Community Services Limited (ACSL)

Location : Brisbane (Logan Central)

Work type : Casual/Vacation

Profession : Advocacy, Community Services, Social & Support Work

Sector : Disabilities

Salary type : Annual Package

About the role

  • Amazing NFP Organisation!
  • Based in Logan
  • Casual position

The introduction of the National Disability Insurance Scheme (NDIS) marks a significant change in how disability services are funded and how service in provided to the NDIS participant.

The Recovery Coach is responsible for connecting people with a psychosocial disability with a National Disability Insurance Scheme (NDIS) Plan to access a range of supports which align with the support items in their NDIS plan and that suit their individual needs, across one or more providers. This role is more hands on than a Support Coordinator, where there is an expectation that more face to face time occurs with the participant.

As a Recovery Coach, you will provide varying levels of coordination and transition support for ages 0 to 65 years old. As well as considering individual’s circumstances and level of complexity. Participants will be matched with community based and/or mainstream programs to full fill their individual needs whilst receiving contin uous support and assistance

Key Responsibilities

Recovery Coach’s duties may vary depending on the specific needs of the participant and the goals outlined in their NDIS plan. A Recovery Coach is funded within a participants NDIS where the participant has a psychosocial disability and requires support in implementing and maintaining the use of the NDIS plan. Common day to day duties of position may include (but not limited to )assisting the participant to:

  • Assess a number of mainstream, community, informal and provider options
  • Presenting the type of supports available to the participants allowing them to exercise choice and control.
  • Negotiate services to be provided and their prices
  • Arrange for any assessments required to determine the nature and type of funding required
  • Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
  • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • Link the participant to mainstream or community services (i.e. housing, education, transport, health
  • Assess and manage risk in line with organisational policies and procedures.
  • Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
  • Resolve problems or issues that arise
  • Understand their responsibilities under service agreements
  • Change or end a service agreement
  • Be the key contact for service issues, complaints, major changes, including facilitating:
  • Pre-planning meetings (goal review/setting)
  • Plan review meetings
  • Attend appointments with participants where applicable to support assist in utilising the NDIS plan. Please note, this position does not take over the role of a support worker and where possible a support worker is to support the participant to appointments where support is required.

Selection Criteria

  • Have a valid Blue Card and Yellow Card/ NDIS National Screening Check
  • Lived or learn experience in the mental health sector. Desired qualification Certificate IV in Mental Health or equivalent.
  • Demonstrated strong time management skills including prioritization of competing tasks
  • Demonstrate understanding of the challenges faced by people with a lived experience of severe and persistent mental health issues
  • Understanding of public sector and community based service systems relevant to people with lived experience
  • Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue.
  • Experience working with culturally and Linguistically Diverse persons.
  • In-depth understanding of the NDIS.
  • High level of interpersonal and communication skills to build rapport and interact effectively with clients, staff and other agencies
  • Experience in preparing detailed reports as per NDIS requirements.
  • Computer Literacy, word processing and database competencies.

About the organisation

Organisation Name : Access Community Services Limited (ACSL)

Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community based, not for profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984. We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

How to apply

Forward your application addressing the selection criteria (no more than 2 pages) included along with the cover letter attachment and current resume. For a copy of the Position Description - please email Kelsey at

***Applications will not be considered without the resume and response to selection criteria. Please merge your cover letter and selection criteria in a single document.***

We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.


Please quote in application: NDIS Recovery Coach via Pro Bono Australia.


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