Close Search

Director, Care & Quality

Organisation : Johnson Recruitment

Work type : Full-time

Profession : Community Services

Sector : Aged Care & Seniors

Salary type : Annual Package

About the role

  • 2IC - Division 1 Nurse Healthcare opportunity
  • Influential community engagement and Leadership expertise
  • West Gippsland lifestyle benefits
Established in 1979, Lyrebird Village is a profit-for- purpose, residential facility owned and operated by the community of Drouin and its surrounding area.

Reporting to the CEO, you will lead and motivate a dedicated team of professionals delivering premium quality care and support to residents.

You are an experienced Division 1 Nurse with strong leadership and people skills gained in healthcare service delivery. While specific aged care expertise is not essential, your community engagement skills will be a crucial success factor.

Please view the Position Profile below and Apply on

To confidentially discuss this role further, please feel free to call Alex Cooper on
0472 510 848 or Jeremy Wurm on 0419 529 525.

Title: Director of Care & Quality
Accountable to: Chief Executive Officer
Salary: Dependent on qualifications and experience
Conditions: Terms and Conditions as per employment contract will apply
Registration: Current Registration and Division 1 Nurse with AHPRA


  • Registered Nurse Division 1 with minimum 5 years clinical experience
  • Achieved or working towards Postgraduate qualifications in Nursing or Management related discipline
  • Experience in Residential Aged Care, Accreditations and Legislation
  • Extensive knowledge of Aged Care Standards and Accreditation processes
  • Knowledge of and experience with regulatory frameworks relating to Aged Care
  • Demonstrated computer skills in the Microsoft Office package and the ability to use electronic care systems
  • Excellent communication skills with the ability to train and educate staff
  • Demonstrated knowledge of risk management, auditing and analysis
  • Previous experience in a senior management/executive role
  • Victorian Drivers Licence
  • Current satisfactory National Police Check


  • Compliance with all legislation relevant to residential aged care
  • Commitment to quality and a broad knowledge of ACFI and Accreditation requirements
  • Ensure ACFI is maximised through effective care planning, documentation and systems
  • Compliance to ACQSC Standards
  • Comply with and promote Lyrebird Villages’ policies and procedures
  • Commitment to improving and maintaining the lifestyle, wellbeing and safety of the Residents
  • Management and maintenance of Lyrebird Villages’ Continuous Improvement system
  • Investigate and participate in partnerships, pilot programs and benchmarking activities that will improve or benefit Lyrebird Villages
  • Promote, monitor and implement risk management, safety and improvement activities
  • Review, recommend and introduce resources, systems and operations
  • Attendance at and active participation in meetings, education and the team environment


  • Management of the care and improvement activities within the facility including the Continuous Improvement Plan, Feedback and Improvement System, Incident Reporting, Audit Systems, Complaints Management
  • Operate within the Risk Management framework for the organization
  • Monitoring and ensuring that care documentation for residents is maintained by staff in and accurate and timely manner
  • Monitor, report and implement Mandatory Reporting Policies and Procedures
  • Systematic and timely review and updating of all Policies and Procedures including creation as required
  • Assisting with the Human Resources management including recruitment processes, staff performance review process and staff performance management requirements
  • Develop, plan and ensure cost effective staff education program is in place that meets the needs of staff, residents and mandatory requirements
  • Implementation of and consultation with the CEO regarding directives and time frames to ensure effective management of the clinical requirements are met


  • Abide by and respect the confidentiality of employees, visitors, clients and the business
  • Follow OH&S and company policy and procedure at all times
  • Active participation in team/department meetings and other organizational meetings
  • Attend/complete all mandatory education as required by LBV
  • Participate in staff development and training
  • Maintain accurate records, statistics and reports, as needed.
  • Participate in service development, if required.
  • Ability to work independently on projects, from conception to completion.


  • All staff within Lyrebird Village work as members of a team and tasks are divided between team members. 
  • All staff are expected to provide on-going support for each other when needed. 
  • The facility operates on a twenty-four-hour basis and you will be required to attend across all shifts periodically 
  • A current valid police record check is required
  • The probationary period for this position is 6 months
  • Lyrebird Village is an equal opportunity employer


This position reports directly to the Chief Executive Officer, directly supervises all Care staff and works collaboratively with all other staff within the organization. 

Essential attributes 

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Very strong interpersonal skills and ability to build relationships with stakeholders
  • Expert level written and verbal communication skills
  • Demonstrated proactive approach to problem-solving with strong decision-making capability.
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service & response.
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
  • High level of demonstrated skills in teamwork and strong empathy for the aged person


1. Accreditation 2021 Accreditation

  • Compliance to all ACQSC standards

2. Clinical Care Residents

  • Ensure the care requirements are being met to maintain the safety and wellbeing of residents
  • Ensure care documentation is maintained to the required standards and evaluations are accurate
  • Ongoing management and reporting of specialized nursing needs


  • Ensure medication management competencies are completed
  • Ensure medication errors are reported

3. Management Systems Continuous Improvement

  • Ongoing identification of improvements
  • Audit schedule development and implementation
  • Analysis of audit data to five effective feedback and improvement opportunities
  • Evidence that policies and procedures are reviewed, promoted and followed
  • Maintain compliance with accreditation in all Standards
  • Maintain compliance with all legislation
  • Complaints are managed and documented as per policy


  • Active participation and attendance at all required meetings
  • Meet timelines for issues identified at meetings
  • Ensure Terms of Reference, Agenda, and record of meetings are produced
  • Assist with development of meeting calender


  • Monitor and implement budget as directed by CEO
  • Monitor and ensure ACFI documentation is accurate and submitted in accordance with regulatory requirements
  • ACFI maxmisation to industry standards and expectations
  • Check accuracy of care related external contractor invoices
  • Management of purchasing of care related supplies, maintenance of accurate stock records and suitable stock levels

Information systems

  • Creation and review of all Policies and Procedures
  • Utilisation of documentation provided by Lyrebird Villages
  • Concise, thorough and accurate documentation in all aspects of the position


  • Identification of staff and self needs
  • Production and implementation of education sessions for care staff
  • Improvement of skills and resources for all care functions
  • Assist to create/manage a yearly Education calender and training register

Human Resources

  • Adherence to a workplace free from bullying and harassment
  • Assist in staff management relating to care delivery performance
  • Monitoring of rosters to ensure adequate and appropriate staff skill level for every shift

About the organisation

Organisation Name : Johnson Recruitment

How to apply


Please quote in application: Director, Care & Quality via Pro Bono Australia.

Profession: #Community_Services
Sector: #Aged_Care_and_Seniors

You might be interested in

We are going through an exciting period of growth and are lo...

Local Area Coordinator

We are on the hunt for a Bilingual Workforce Coordinator wit...

Bilingual Workforce Coordinator

Featured suppliers

We believe in doing great work, for good. And have the exper...

Fifty Acres

GO Salary is a new, innovative salary packaging provider. G...

GO Salary Packaging Pty Ltd

pba inverse logo
Subscribe Twitter Facebook

Get purpose-driven roles delivered free to your inbox every Monday morning.

You have Successfully Subscribed!