Head of Experience

Overseeing festival design and food & beverage elements, the Head of Experience will coordinate a cohesive and seamless audience experience across all events. To be successful in this role, you’ll ensure an exceptional and consistent standard of delivery, establishing RISING as a festival that places audience comfort, hospitality, and experience as a key part of the brand.

As the Head of Experience, you’ll collaborate and strategise with the Projects Director, Project Managers, Creative Producers, Head of Delivery Planning, and Brand and Commercial Department. The role leads delivery teams of F&B and Design experts to develop creative briefs and make budgeting recommendations for the festival program. You’ll be responsible for ensuring pivotal audience experience elements consider and integrate event design creative and appropriate resourcing from conception.

You’re a stickler for accuracy with high standards and sound judgement, but you also recognise you work with human beings, so you’re flexible, open and collaborative—particularly when it comes to competing priorities. You’re able to adapt to a fluctuating workload and a dynamic, demanding work environment. No one holds you to a higher standard than yourself—you believe in personal accountability and understand delegations of authority. You’re comfortable and experienced in
guiding and setting expectations with your team members.