HSP Housing Officer

• 12 months Full time- Fixed Term Contract
• Competitive salary for the right candidate plus Salary Packaging Options!
• Liverpool location, immediate start

YOUR CONTRIBUTION

To provide support to Humanitarian Support Program clients and deliver quality housing services including: Short Term Accommodation, On Arrival Accommodation and Basic Household Goods (BHG) package. Assist clients apply housing orientation knowledge in building their capacity to independently apply and maintaining their long-term accommodation.

The role involves travel including driving to different locations and walking/accompanying clients to various appointments.

• Ensure all eligible clients receive housing assistance as part of HSP services on a need-based and capacity building approach.
• Ensure services are administered in accordance the Key Performance Indicators (KPI) and internally agreed timeframes. Manage OAA portfolio including the following:
• Long-term Accommodation Support (LTA) – Enable clients to explore the private rental market and search/secure suitable/affordable LTA
• Support clients in submitting the necessary paperwork to apply for residential properties as well as Housing NSW Rentstart and utilities connection
• Arrange OAA vacate process including exit condition reports and relocate clients from OAA to LTA when required
• Basic household goods package (BHG) – Explain to clients BHG eligibility, required documents to apply for BHG including minimum lease agreement period and affordability
• Make sure clients understand how to pay rent on time and through appropriate payment methods
• Relationship management – Cooperate and collaborate with internal/ external stakeholders to delivery effective housing services to our client
• Data Management – Maintain hard and electronic files on clients and property condition reports while ensuring files are stored securely and in confidence

SELECTION CRITERIA

• Diploma of Community Services, Diploma of Case Management and/or equivalent relevant qualification or experience
• At least 6 months of relevant community services or housing experience
• Ability to work autonomously and as part of a dynamic team
• Arabic, Farsi, Dari, Kurdish, Nepali, and Burmese language skills (highly desirable)
• Community housing/ real-estate experience and Knowledge of the Residential and Act 2010 (desirable)

ABOUT OUR BENEFITS

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Access to in-house training and learning opportunities for professional development and growth
• Access to our in-house wellbeing programs, three days of culture and well-being leave
• Working alongside professional and dedicated team members all wanting to make a difference in our communities