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Bilingual Guides

Organisation : Settlement Services International (SSI Group)

Location : Sydney

Work type : Casual/Vacation

Profession : Community Services, Program Coordination & Management, Social & Support Work

Sector : Community Support Services, Overseas Aid & Development

Salary type : Annual Package

About the organisation

Organisation Name : Settlement Services International (SSI Group)

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About the role

  • Bilingual Guides x 30 casual Positions | Language Skills in either Arabic, Dari , Farsi or Pashto
  • Casual Positions | Attractive Casual Rates
  • Sydney Based | Opportunity to help the community

SSI is looking to appoint up to x 30 Bilingual Guides with the ability to speak, read and write in either Arabic, Dari, Farsi or Pashto whilst also being proficient in written and spoken English. The roles are casual, and you should preferably have an availability to work a minimum of 3 days per week, starting in December.


The Shared Services team at SSI provides support to service delivery program areas across the organisation. Our bilingual workforce is a great strength of SSI. It allows programs to deliver services in a clients first language and with a culturally responsive approach. The Shared Services team is diverse, flexible and responsive, allowing us to support the changing needs of our clients and programs.


Bilingual Guides are managed under Shared Services and work across all Settlement Services International (SSI) divisions.

As part of your role as a Bilingual Guide you may be required to assist in the reception and settlement of refugee and humanitarian entrants as part of the Humanitarian Settlement Program (HSP). You may be required to undertake basic casework tasks related to early settlement and community orientation as directed by a Caseworker or Team Leader and support community orientation and other client activities as needed.

Alternatively, you may be required to work more closely with other SSI programs such as the Out Of Home Care Program where you may supervise contact between foster parents and children and provide language support to carers in non-matching placements.


  • Providing on-arrival assistance to clients, including initial Airport reception, accompanying clients from Sydney Airport to their Short-Term Accommodation (STA)
  • Meeting clients at arrival at Sydney International Airport and assisting them to board onward transportation to regional areas of NSW or to other Australian Capitals.
  • Assisting clients for essential registration in schools, including Adult Migrant English Programs, Centrelink, and banks
  • Accompanying clients to medical appointments, including specialist appointments, local community health centres, Refugee Health Clinics, NSW Service for the Treatment and Rehabilitation of Torture (STARTTS)
  • Transporting clients by car or public transport to activities, supervisions and other appointment they may have
  • Providing informal interpreting and translation services, demonstrating practice and of use of Telephone Interpretation Services (TIS), emergency numbers and mobile phones
  • Assisting clients in settling in STA property, assisting the SSI Housing Division in the process of property check-in
  • Writing clear, concise, accurate, and objective case notes and submitting those case notes in a timely manner
  • Report writing and supervision may be required during client visits, administration duties relating to a specific department may be required



You will need to be able to speak read and write in either Arabic, Dari, Farsi or Pashto whilst also being proficient in written and spoken English.

A certificate IV (or current enrolment) in Community Services and experience working in a CALD setting within and outside their own language/ community group would be an advantage. A Diploma will be preferred. If you do not have these qualifications, but have experience in working/volunteering in community services, you may be considered.


  • Access to in-house training and learning opportunities for professional development and growth;
  • Access to our in-house wellbeing programs
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities.

How to apply

Hit Apply Now and submit your application 


SSI is a Disability Confident Recruiter and will provide reasonable adjustments in our recruitment processes and in the workplace. We encourage people from culturally diverse backgrounds to apply for this position and support applications from our First Nations People.

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC and a Criminal History Check as a condition of employment.

While applying, please state in your resume which of the required languages you are proficient in.

SSI is on a shut down period from 18th December till 16th January and we will return to work on 17th January. We will revert back to you with an outcome of your application then.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Also, aligned with overall State Government Health standards and guidance, SSI requires all employees to have received the required doses of Covid-19 Vaccination as a condition of ongoing employment.

If you require a reasonable adjustment during our recruitment process, please contact Talent Acquisition team on or call us on 0401 750 004.


Please quote in application: Bilingual Guides via Pro Bono Australia.

Profession: #Community_Services, #Program_Coordination_and_Management, #Social_and_Support_Work
Sector: #Community_Support_Services, #Overseas_Aid_and_Development

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