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CSS (Casework Support Services)

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Organisation : Settlement Services International (SSI)

Location : Sydney (Bankstown)

Work type : Full-time, Contract/Temporary

Sector : Children, Community Support Services, Families, Overseas Aid & Development

Salary type : Annual Package

Application closing date : 6 Feb, 2022

About the organisation

Organisation Name : Settlement Services International (SSI)

Settlement Services International (SSI) is a leading community-based not-for-profit organisation providing a range of services in the areas of refugee settlement, asylum seeker assistance, housing, multicultural foster care, disability support and employment services in NSW. Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.

About the role

  • Based in Bankstown
  • 12 Months Full Time -Fixed Term Contract
  • Flexible working arrangement with continued work/life balance




The Permanency Support Program supports safety, wellbeing and positive life outcomes for children and young people in the child protection and out-of-home-care (OOHC) systems in NSW.

The program provides tailored services and supports for children, young people, and their families who are experiencing vulnerability.

We are an approved service provider under the Casework support scheme to deliver supervised contact, supervised transport, mentoring and respite to vulnerable children/young people in out-of-home care (OOHC) placements. SSI works closely with community organisations, women’s groups, religious organisations and schools to support foster carers, birth families, and children in care to stay connected with their culture, religion and language.



Your role will be to provide administrative and technical skills to support and achieve project success. You will manage documents and records in line with contractual obligations and legislation

  • Undertakes activities related to administration and support implementation of project;
  • Research and analysis to support the planning, development, delivery and evaluation of project;
  • Coordinate the master schedule, calendar and ensure maximum proficiency;
  • Support the timesheet approvals process for the CW support staff, and other related reimbursement;
  • Office management, being the primary contact for the support team for the day to day demand;
  • To provide accurate and timely quotes to referring agencies;
  • Provides administrative support for portfolio and project meetings including taking minutes, scheduling meetings, actioning tasks, booking rooms, diary management, and preparing papers.




This is an exciting full-time opportunity (working 35hrs per week) to provide admin support in a timely and professional manner in our Bankstown office.

Do you have previous experience in an administration roles/project related role? If so, this could be your next role!

We are looking for someone who is confident, proactive and has the ability to work productively with little supervision. Your ability to communicate effectively, juggle multiple tasks at the same time and always display a high level of customer service will be integral to your success in this role.

  • High School Certificate or relevant admin qualifications
  • A valid NSW driver’s licence
  • Previous experience in administration role/project related role
  • Knowledge of child development and trauma-related models
  • Strong written and verbal communication skills
  • Analytical and organisational skills
  • Conflict resolution and negotiation skills
  • Previous experience with working with children, young people, carers and families involved in child protection or OOHC services is desirable




  • Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
  • Access to in-house training and learning opportunities for professional development and growth;
  • Access to our in-house wellbeing programs
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities.


About our Recruitment Process

At SSI we have a zero-tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

How to apply

Applications not allowed for this job listing.


Please quote in application: CSS (Casework Support Services) via Pro Bono Australia.

Profession: #Administration_and_Office_Support, #Community_Services, #Program_Coordination_and_Management, #Social_and_Support_Work
Sector: #Children, #Community_Support_Services, #Families, #Overseas_Aid_and_Development



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