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Community Education Coordinator

Organisation : NSW Trustee & Guardian

Location : NSW Regional, Sydney (Sydney CBD, Parramatta, Wollongong, Bathurst, Wagga Wagga, Port Macquarie, Lismore or Newcastle. Other locations across Regional NSW will be considered.)

Work type : Full-time

Profession : Advocacy, Customer Service, Education & Training, Marketing, Media & Communications, Sales & Business Development

Sector : Community Engagement, Education & Training, Government

Salary type : Annual Package

Salary : Clerk Grade: 5/6. Base salary $87,493 pa to $96,540 pa plus super and annual leave loading.

About the organisation

Organisation Name : NSW Trustee & Guardian

NSW Trustee & Guardian protects, promotes and supports the rights, dignity, choices and wishes of the people of NSW.

The agency supports the Chief Executive Officer and the Public Guardian to provide customer-centred services to the people of NSW, including some of the state’s most vulnerable. We do this by providing a range of multidisciplinary services including Will-making, trustee, financial management and guardianship services.

We write more than 13,000 estate planning documents each year, support over 47,000 customers annually and manage over seven billion dollars in customer assets. A NSW government agency within the Stronger Communities Cluster, our services help support and protect people at critical moments in their lives.

About the role


  • Ongoing vacancy. 35 hours per week.
  • Sydney CBD, Parramatta, Wollongong, Bathurst, Wagga Wagga, Port Macquarie, Lismore or Newcastle. Other locations across Regional NSW will be considered.
  • We have flexible working arrangements available
  • Clerk Grade: 5/6. Base salary $87,493 pa to $96,540 pa plus super and annual leave loading.


We have a new and exciting role within the Customer Experience division supporting community engagement activities across NSW.

As a motivated engagement specialist, you will assist in delivering community education activities and events, and business development initiatives that build brand awareness and drive improved outcomes.


About the team

The Customer Experience division provides a wide range of specialist support across NSW Trustee & Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.


About the role

This role is responsible for developing and coordinating community engagement activities, education events and presentations. In doing so, you will be representing the organisation and will have an opportunity to travel and discover NSW.  You will meet many people from diverse community groups including culturally diverse, Indigenous, elderly, culturally and linguistically diverse groups.


Some of the key aspects of the role is to build and maintain strategic partnerships and collaborative relationships, use effective engagement techniques and tools, seek out lead generation, and deliver innovative activities that build brand awareness, contributing to the uptake of Wills & Estate Planning Services.


For more information about the position, view the role description.

About you

The ideal candidate will possess the following skills and attributes:

  • Previous experience in educating and engaging community, and supporting business development programs
  • Proactive “can-do” attitude and able to generate new and innovative ideas
  • Strong collaboration skills to build relationships with diverse customer groups
  • Excellent communication skills and able to deliver complex information to different audiences
  • A self-starter who can work both collaboratively and independently.


Sound like you? Apply now!


Essential requirements  

  • Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry such as services sector, professional and or community focussed areas. 
  • Current driver licence and ability to travel across NSW as required.
  • Available to work after hours and weekends as required. 
  • Up to date COVID-19 vaccination status and able to provide acceptable proof


Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.


What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:


  • work-life balance with flexible work options including flex leave
  • leave options including 14 weeks parental or adoption leave
  • career development
  • Fitness Passport


Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

  • complete the online application
  • submit a resume (maximum five pages)
  • attach a cover letter (maximum two pages) addressing the following targeted questions:


  1. Outline how you meet the capabilities of this role, as specified in the role description. 
  2. Provide examples where you can demonstrate the key knowledge and experience, and essential requirements of this role, as specified in the role description. 


Read writing your job application for tips with the application process.


Applications close: 11:59pm, Sunday 19 June 2022


For role-related enquiries, please contact Madeleine Robertson, Director, Customer Experience on 0439 741 380 or email  


For recruitment enquiries, please contact Justyna Wieczorek, Talent Advisor


Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted.


If you need an adjustment in the recruitment process or workplace, please let us know.


Offers of employment will be subject to reference checks and relevant clearances.


A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.

All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up to date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to


Please quote in application: Community Education Coordinator via Pro Bono Australia.

Profession: #Advocacy, #Customer_Service, #Education_and_Training, #Marketing_Media_and_Communications, #Sales_and_Business_Development
Sector: #Community_Engagement, #Education_and_Training, #Government


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