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Two Student Services Coordinators

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Organisation : Meritos

Location : Sydney

Work type : Contract/Temporary

Sector : Community Support Services

Salary type : Annual Package

About the organisation

Organisation Name : Meritos

About the role

  • Looking for two enthusiastic student services coordinators
  • Provide pastoral care role for trainees in the home care sector
  • Based in Parramatta, Bankstown or Canberra; fixed term contract till March 2024

The organisation
Settlement Services International (SSI Group) is a leading community-based organisation and social business that supports newcomers and Australians to achieve their full potential. SSI works with people from refugee and asylum-seeking backgrounds, culturally and linguistically diverse (CALD) communities, people with disability, and youth and children, to build capacity and enable them to overcome inequality.

SSI’s programs include facilitating employment, multicultural foster care, disability support, out of home care, community engagement, advocacy, influencing government and international affairs and providing leadership within the sector nationally and globally.

The position
Reporting to the Student Service Lead, the two Student Services Coordinators will be critical to the implementation and operationalisation of a new business unit for SSI within the aged care sector across multiple locations in NSW/ACT. The coordinators will be focused on assisting the home care trainees to achieve their goals, resolve their trainee problems and ensure consistent quality assurance standards of the trainees through supervising the caseload of the 12 Support Officers. This requires collaboration of the student services team with the other members of the unit interacting with the registered training organisations and the individual home care providers to ensure connectivity and feedback between all aspects of the student training framework.
In these roles you will enjoy advocating on behalf of others, assisting people on their trainee journey, being innovative in creating trainee support frameworks and have experience in the education support, vocational educational training and/or tertiary sector. You love to see tangible outcomes for your efforts!

Fixed term contracts are offered until March 2024; successful program delivery could see tenure extended. An immediate start is preferred. These roles are based in Parramatta, Bankstown and/or Canberra and flexible working conditions apply, such as flexible with days / hours of work.

About you
To be successful in these roles, you must demonstrate:

  • Leadership qualities, professionalism, driven, team player, collaborative, pragmatic, credible, compassionate and empathetic;
  • Superior communication capability and stakeholder management skills; well-developed listening skills;
  • Ability to build rapport with trainees;
  • A mature, enthusiastic trainee solution focused approach;
  • An innovative and creative mindset to develop a first class trainee support framework for the region;
  • Good problem solving and conflict resolution skills;
  • Comfortable working in start-up business units and within a high pressure and often ambiguous work environment;
  • Project management experience where you have successfully delivered or worked within a complex program with strict KPI deliverables with ongoing quality and quantity requirements;
  • Proven expertise delivering and monitoring contractual demands;
  • Experience in VET, tertiary and an understanding of the support care worker role from an educational context would be advantageous; and
  • Relevant tertiary qualifications; travel required.

Some understanding of working with CALD communities and a dynamic social policy environment would be advantageous, as would experience working in a highly regulated, legislative sector. If either of these roles sound like your next career challenge we want to hear from you immediately!

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

Covid-19 statement: Aligned with overall State Government Health standards and guidance, SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

To apply for this role or obtain a copy of our comprehensive Success Profile, visit

For further information or to arrange a confidential conversation regarding your suitability, please contact Christine O’Donnell on 02 9055 6855 or Andrew Ng on 02 9055 4474. Alternatively, you can email us at:

About SSI’s Recruitment Process
SSI has a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

SSI is a Disability Confident Recruiter, and Meritos can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at

How to apply


Please quote in application: Two Student Services Coordinators via Pro Bono Australia.

Profession: #Community_Services
Sector: #Community_Support_Services


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