Ignite Operations Lead

Are you looking to create impact using your exceptional operational skills to lead a purpose-driven, community-based organisation?

About SSI – IGNITE Small Business Start-Ups: Social Enterprise

Ignite Small Business Start-ups was established as a small-scale program in 2013 to support refugees and asylum seekers, establish businesses quickly and legally in Australia. Ignite has worked with over 1300 clients, helped start more than 300 small businesses and has spent more than 25000 hours doing facilitation and volunteer work to support start-ups.

The Ignite Impact

We recognise that meaningful employment is important in obtaining a stable, secure, and independent future, as well as to an individual’s physical, mental, and personal well-being and sense of belonging and identity. Ignite® acts as a guiding light and a crucial support system for many vulnerable small business owne rs. Ignite®’s services are vital, now more than ever, to ensure meaningful social and economic participation for some of Australia’s most marginalized communities. IGNITE’s impact and reach has now extended into Queensland, regional NSW, Victoria and since 2019 in Vancouver, Canada.

About the Role

You will work closely with the Ignite operational team to manage the day-to-day operations of this growing social enterprise to ensure that SSI strategic outcomes are met. We are looking for someone who is enthusiastic to take their career to the next level working with a purpose-driven organisation making a genuine difference to the community. If you are someone who thrives in a dynamic environment, this will be a perfect role for you.

Key responsibilities of the role include:

• Lead operational capability across onboarding, compliance, process, systems and training.
• In consultation with key stakeholders, lead the management of any capability gaps in existing systems and resources.
• Delivering positive change management in a social enterprise setting.
• Develop and take ownership of data collection processes, and oversee the responsibility of all reporting requirements for IGNITE; social impact and financial.
• Responsibility for ensuring all contractual obligations have been met.
• Establishing service agreements and contract management as needed.
• Ownership of any templates, document management and resource registers.
• Develop strong relationships with the team and across the organisation to manage office operations, events and activities.
• Supervision of a small team, and collaboration with a wider team.
• Project management of strategic initiatives such as a potential digital hub offering fee-for-service products to our clientele.

Selection Criteria

• Tertiary qualifications in a relevant area or commensurate experience and skills
• Demonstrated operational management experience
• Excellent digital and systems administration skills
• Extensive experience working with data collection, mapping and reporting
• Strong interpersonal communications, written and verbal
• Experience developing and implementing processes and procedure
• Strong knowledge and capability utilising Microsoft Office 365
• Understanding entrepreneurial business operations (Desirable)

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth;
• Access to our inhouse wellbeing programs, three days of culture and well-being leave
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.