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Team Leader – 1800RESPECT

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Organisation : Telstra Health

Location : Australia, Brisbane, Melbourne, Sydney

Work type : Full-time, Contract/Temporary

Sector : Children, Community Support Services, Domestic / Family Violence, Families, Mental Health, Other, Women, Youth & Young People

Salary type : Annual Package

About the organisation

Organisation Name : Telstra Health

Telstra Health is proud to work collaboratively with the Australian Government and specialist partners in preparation for the delivery of 1800RESPECT from 1 July 2022, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH).

About the role

Team Leader – 1800RESPECT

Vision: to achieve a significant reduction across the Australian community in the prevalence and impacts of domestic, family and sexual violence, including workplace sexual harassment – by improving first response processes, national sector integration, service reach and responsiveness to diverse groups; by strengthening community engagement; and by continuous enhancement of staff skills and technology.

Mission: to deliver a free, 24 hours per day, 7 days per week national service that provides information, counselling support and referrals to people experiencing, or at risk of, domestic, family and sexual violence, including workplace sexual harassment.

Purpose: to provide an accessible, high quality, clinically-informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support.


About the role

Team Leaders provide advice and leadership to First Responder counselling staff to deliver quality services.


Applications will be considered for multi-year contracts. Team Leaders will need to be available across a 24/7 roster, which will include evening and overnight shifts.


As a Team Leader, you will help achieve sustained reduction in the prevalence and impacts of domestic, family and sexual violence through:

Service Delivery: You will be the first point of contact for your team of First Responders and will need to manage the day-to-day delivery of the service within your team, managing escalated issues, providing coaching and making decisions related to service delivery.

Stakeholder Engagement: You will need to build strong relationships to support a transparent and inclusive work environment.  You will maintain and develop your own knowledge in your area of expertise, ensuring you remain up to date on current practice guidelines.

Training & Development: You will be responsible for the development of your team through mentoring, coaching, training and empowering them in alignment with the 1800RESPECT Professional Development Model.

People Leadership: You will be expected to participate in program-wide activities, including attending staff meetings and supporting your team’s wellbeing and development goals. 


About you: 

You must be able to meet the following criteria:

  • A minimum three-year tertiary qualification in a relevant field such as social sciences or psychology
  • A qualified counsellor, social worker or psychologist registered with either the Australian Counselling Association (ACA) or Psychotherapy and Counselling Federation of Australia (PACFA); orcurrent registration with AHPRA or AASW
  • At least 4 years specialist trauma counselling experience (preferably telephone counselling) or full-time equivalent experience in specialised sexual assault, domestic and family violence counselling  
  • Demonstrated experience in supervision and coaching of team members to enhance both practice skills and professional knowledge. 


Additional requirements:

  • Holder of a current working with children check/vulnerable people check relevant to your State, or proof of application prior to interview
  • Ability to work flexibly, including working from home and the 1800RESPECT office location when required
  • A private room/space which can be used for your home office set up
  • Reliable internet connection


What you’ll get from us:

  • Training and professional development
  • Support and supervision to complement your own resilience and self-care skills
  • 25% discount on Telstra services including home broadband and post-paid mobiles
  • Free 24/7 professional and confidential support for you and your family
  • Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
  • A supportive and inclusive working environment where you can bring your whole self to work
  • Flexible work including the ability to work from home with all equipment provided
  • Multiple leave options including paid parental, family and domestic violence leave, cultural, volunteer, study and pandemic leave, as well as the option to purchase additional leave.

We encourage people from all backgrounds and locations across Australia to apply.

To ensure the safety and wellbeing of our people, this role will require the successful candidates to be vaccinated against Covid-19. Please speak to us if you have any questions about this based on your individual circumstances.

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.

How to apply

Applications not allowed for this job listing.


Please quote in application: Team Leader – 1800RESPECT via Pro Bono Australia.

Profession: #Community_Services, #Healthcare_and_Medical, #Management, #MentalHealth_Counseling, #Social_and_Support_Work
Sector: #Children, #Community_Support_Services, #DomesticFamily_Violence, #Families, #Mental_Health, #Other, #Women, #Youth_and_Young_People


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