Organisation : Johnson Recruitment
Location : Brisbane (Burpengary)
Work type : Full-time
Sector : Disabilities
Salary type : Annual Package
About the organisation
Organisation Name : Johnson Recruitment
About the role
- Highly regarded disability support services organisation
- Key Supported Independent Living & Community participation role
- NFP - Burpengary, QLD / Hybrid WFH flexibility
Highly regarded disability support services organisation
Key Supported Independent Living & Community participation role
NFP – Burpengary, QLD / Hybrid WFH flexibility
The Organisation:
At Fina, we are proudly different. Fina Australia is a non-government, profit-for-purpose provider of Supported Accommodation to people living with disability and/or given to complex behaviours.
Fina’s approach to the transition and support of our clients is quite unlike any other organisation. We call our approach the “Fina Way”. As a profit-for-purpose organisation, 100% of profits/surpluses are put back into the business to grow our capacity to support more clients according to the “Fina Way”.
Working at Fina is not for everyone. We understand that. Working in our organisation requires self-awareness, emotional intelligence, commitment to teamwork and an absolute commitment to the client.
If you are genuinely interested in a new, exciting and intelligent approach to disability support, talk to us directly. Then decide for yourself.
The Role:
The Service Delivery Manager has the responsibility for ensuring that the day-to-day delivery of our Supported Independent Living and Community Participation services are delivered to an approved standard that is client focused, with achievable goals that meets the expectations of our clients and other stakeholders through the implemented Seasonal Plans. Ensure each of the houses allocated as your responsibility are at Fina’s set balance scorecard standard – Quality, Client, Corporate and Staff.
The role requires a sound working knowledge and understanding of disability service delivery, team management, training/ mentoring, the ability to maintain set budgets and efficient communication skills.
Reporting to the General Manager Operations, you will be:
- Responsible for financial sustainability of Supported Independent Living (SIL) Services, ensuring delivery to budgets, ensuring viability to financial changes issued by the NDIS
- Committed to continuous improvement principles, research, education and adherence to the set quality standards
- Lead Area Coordinator planning and functioning across multiple sites
- Attend, inhouse toolbox meetings with COO and share new strategies with colleagues and provide leadership to Area Coordinators and DSWs
- Responsible for implementation of systems and processes that place the client at the centre of service delivery, exercising maximum choice and control including NDIS, Quality and Safeguarding standards
- focused on identifying areas of improvement, and, lead and implement change in Area Coordinator practice
- Lead complex negotiations with family members, medical services, activity services, Police, Mental Health Services and other community services to support planning for future client requirements at a systemic level
- Ensure you have a clear understanding of all finance information that is required to be in the houses, regularly checking information is being updated
- Ensuring that all staff understand clients’ human rights and support them to ensure their rights are upheld
- Responsible for ensuring staff members receive ongoing training in disability matters
The Person:
You’ll be driven and show genuine passion for building capability within your team. In addition, you:
- are a natural leader; modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community
- have an understanding of legislative, contractual and internal policy, practice and reporting requirements in the sector
- Demonstrated superior understanding of SIL practices and procedures
- enjoy working with a high performing group of colleagues and peers and accept responsibility and accountability
- are an articulate, clear communicator with a high level of literacy
- possess a high level of integrity, passion and reliability
- are an advocate for independence with a commitment to social justice principles, access and equity
- Strong experience in the development and delivery of programs for people with an intellectual and developmental disability
- can demonstrate a good understanding of NDIS and service delivery frameworks
- Possess tertiary qualifications, in Social Work, Psychology, Disability or a related field
The Offer:
The Service Delivery Manager position is offered on a permanent basis at a competitive salary plus superannuation. In addition, you will be able to access attractive PBI/NFP salary packaging.
If you have exceptional skills in the above areas and are looking for a new and exciting challenge, please click the ‘Apply’ tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Alex Cooper from Johnson Recruitment on 0472 510 848.
This is a retained, exclusive assignment and any direct applications or referrals will be forwarded to Johnson Recruitment.
How to apply
Please quote in application: Service Delivery Manager via Pro Bono Australia.
Sector: #Disabilities
