Operations Centre Coordinator

• Work for Australia’s most trusted, iconic and reputable charity
•  Co-ordinate non-emergency patient transports with a range of medical conditions
• Sale-based, full-me, 24/7 roster with salary packaging offered

The Operations Centre Coordinator coordinates non-emergency patient transports, conveying patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical protocols and regulations. The position contributes to operational communications, dispatch Mobile Patient Care (MPC) crews and supervises the day-to-day running of shifts and manages their welfare and fatigue.

Duties and responsibilities include:

• Dispatching, coordinating and support road personnel
• Receiving incoming calls and/or online bookings and facilitating patient transfers
• Assisting with daily vehicle and equipment servicing issues
• Communicating effectively and providing service recovery
• Maintaining online databases for effective record-keeping and data analysis
• Working collaboratively with the leadership and roster team enabling a positive and efficient patient-focused culture and working on short-term scheduling solutions

Qualifications and experience required:

• Previous experience in an organizational or logistical team
• Good knowledge of medical terminology and medical conditions or capacity to gain this knowledge
• Good computer skills including word, excel, email and use of data capture programs
• Ability to work well under pressure, ability to plan, organise, coordinate, prioritise multiple tasks and solve problems
• Availability to work a 7 day week, 24 hour rotating roster

Mandatory requirements:
• The right to live and work in Australia
• 2 Covid vaccinations + booster
• Annual Influenza vaccination
• Victorian Drivers Licence
• Willing to undertake and National Police Check
• Willing to hold a working with children check (Desirable)

What can working for RFDS offer you:
– Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
– Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
– Generous penalties and over-allowances
– Access to salary packaging for all employees, including our casuals
– A less stressful environment than in emergency/pre-hospital care