Operations Centre/Flight Operations Coordinator

• Work for Australia’s most trusted, iconic and reputable charity
• Coordinate road and air operations for non-emergency patient transport
• Casual positions, Essendon location, 24-7 roster, salary packaging available

About the role

Reporting to the Team Leader, Operations and Team Leader, Aeromedical, these casual positions support and coordinate aeromedical and road-based non-emergency patient transports (NEPT) contributing to operational communications, dispatching crews and supervising the day-to day running of shifts including managing welfare and fatigue in accordance with RFDS and NEPT policies, procedures and clinical practice protocols.

Duties and responsibilities include:

• Dispatching, coordinating and supporting road and air personnel
• Implementing actions that increase patients transported and appropriate transport decisions increasing aircraft and road crew utilisation
• Receiving incoming calls and/or online bookings and facilitating patient transfers
• Ensuring operational compliance and necessary incident reporting according to RFDS policies, procedures, NEPT regulations and clinical practice protocols
• Providing administration support, ensuring accurate data collection, invoicing and reporting
• Working with the Rosters team to ensure consistent staffing and working on short-term scheduling solutions

Qualifications and experience required:

• Understanding of Non-Emergency Patient Transport industry and associated regulations
• Ability to obtain and maintain an ASIC
• Experience with coordinating multi-disciplinary teams and stakeholders to achieve organsational objectives
• Ability to manage multiple tasks, deadlines and conflicting priorities in a constantly changing environment
• Experience working with rostering software or highly component computer skills
• Aeromedical/flight operations and/or road-based operations experience desirable

Mandatory requirements:

• The right to live and work in Australia
• 2 Covid vaccinations + booster
• Annual Influenza vaccination
• Victorian Drivers Licence
• Obtaining and maintaining an ASIC
• Willing to undertake and National Police Check
• Willing to hold a working with children check

What can working for RFDS offer you:

• Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
• Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
• Generous penalties and overtime allowances
• Access to salary packaging for all employees, including our casuals
• A less stressful environment than in emergency/pre-hospital care

These casual positions require availability on a 24-7 roster with the ability to travel within Victoria on occasion with overnight stays and work outside of normal business hours