Executive Manager – Services

Executive Manager – Services

inTouch Multicultural Centre Against Family Violence has an exciting opportunity for an Executive Manager who will lead the team towards service excellence and national expansion. This role is pivotal in shaping the future of inTouch, developing and implementing strategies that will expand inTouch’s reach and impact across Australia. You will be at the helm of driving service delivery excellence, ensuring that our services are accessible, client-centred, and culturally responsive at all stages of the client journey. You will champion innovation and oversee an expanding team pivotal to the organisation, driving the implementation of cutting-edge technologies to enhance both client and staff interactions.
In this role, your key focus area will be:

• Service Excellence: Leading the delivery of exceptional client services nationwide, ensuring alignment with our core values and service model.
• Strategic Expansion: Crafting and implementing a robust strategy for inTouch’s national expansion, identifying new service opportunities and partnerships.
• Digital Innovation: Spearheading digital and data transformation initiatives to enhance service delivery and operational efficiency.
• Culture and Change Management: Driving positive culture change, fostering an environment of innovation, continuous improvement and high performance.
• Leadership: Inspiring and leading a diverse team, promoting professional growth and building a resilient, high-achieving workforce.

The benefits of working with us?

This is more than a job; it’s a calling. You’ll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do. When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:

• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.
• Competitive salary plus packaging option.
• Hybrid working from home/office model.
• 5 weeks Annual Leave.
• Ongoing training, career progression and professional development opportunities.
• Comprehensive Employee Assistance Program.
• Purchased leave option.

Why we want you to join inTouch:

• Your exceptional leadership skills.
• Your ability to drive culture change, business transformation, and lead high-performing teams.
• Your strong skills in financial and risk management.
• Your excellent communication, analytical and interpersonal skills, with a commitment to ethical standards and continuous improvement.

You’ll also need:

• A proven track record in a senior management role within the family violence sector or related fields.
• Demonstrated success in driving national expansion and service innovation.
• A track record in building strong quality improvement systems.
• A tertiary degree in social work, psychology, health, or related discipline.
• Desirable – a postgraduate degree in business or a related field.

If you are a visionary and dynamic Executive Manager with a passion for driving service excellence, this might be the role for you! Join our team in Melbourne and make a positive difference in the lives of migrant and refugee women experiencing family violence, their families and their communities.