Organisation : Royal Flying Doctor Service (VIC)
Location : Melbourne (Essendon,)
Work type : Full-time
Profession : Community Services, Operations Management, Program Coordination & Management
Sector : Community Support Services, Health – General
Salary type : Annual Package
Salary : Salary: + super + salary packaging
About the organisation
Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia. We believe in creating opportunities so all Victorians have the choice to access essential primary health care services.
Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.
MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics.
About the role
The Operations Centre Coordinator coordinates non-emergency patient transports, conveying patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical protocols and regulations. The position contributes to operational communications, dispatch Mobile Patient Care (MPC) crews and supervises the day-to-day running of shifts and manages their welfare and fatigue.
Duties and responsibilities include:
- Dispatching, coordinating and support road personnel
- Receiving incoming calls and/or online bookings and facilitating patient transfers
- Assisting with daily vehicle and equipment servicing issues
- Communicating effectively and providing service recovery
- Maintaining online databases for effective record-keeping and data analysis
- Working collaboratively with the leadership and roster team enabling a positive and efficient patient focused culture and working on short-term scheduling solutions
Qualifications and experience required:
- Previous experience in an organisational or logistical team
- Good knowledge of medical terminology and medical conditions or capacity to gain this knowledge
- Good computer skills including word, excel, email and use of data capture programs
- Ability to work well under pressure, ability to plan, organise, coordinate, prioritise multiple tasks and solve problems
- Availability to work a 7 day week, 24 hour rotating roster
Mandatory requirements:
- The right to live and work in Australia
- 2 Covid vaccinations + booster
- Annual Influenza vaccination
- Victorian Drivers Licence
- Willing to undertake and National Police Check
- Willing to hold a working with children check (Desirable)
What can working for RFDS offer you:
- Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
- Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
- Generous penalties and overtime allowances
- Access to salary packaging for all employees, including our casuals
- A less stressful environment than in emergency/pre-hospital car
How to apply
Hit Apply Now and submit your application
The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.
Please quote in application: Operations Centre Coordinator via Pro Bono Australia.
Sector: #Community_Support_Services, #Health_–_General
