Senior Manager, Individual Giving (Flexible Location)

The Senior Manager, Individual Giving, leads the end-to-end Regular Giving and Single Gift fundraising products. Leading and motivating a small team, this position ensures growth in income through the optimisation of existing products, collaborating on new product development and enhancing the supporter experience. This role seeks to drive a positive and engaging experience for individual supporters across acquisition, retention, renewal, reactivation, and conversion; with the aim of growing revenue and increasing supporters’ lifetime value in alignment with WWF’s conservation goals.

Key Accountabilities (Refer to Position Description for full list of Key Accountabilities)

• Manages the development and implementation of WWF-Australia’s Regular Giving and Single Gift fundraising programs, and collaborates on the development of products and propositions to increase income from existing and prospective individual supporters.

• Coaches and builds a high-performing team to achieve shared income, growth and retention targets.

• Drives multi-channel acquisition of new supporters across digital, TV, direct mail, telemarketing, e-commerce, and new channels, to achieve budgeted acquisition and retention targets for Single and Regular Giving.

Skills, Knowledge and Experience (Refer to Position Description for full list of Selection Criteria)

• Demonstrated significant experience managing large-scale fundraising programs for a not-for-profit organisation.

• A track record of successfully managing omni-channel fundraising campaigns, with strong digital marketing knowledge.

• Demonstrated people management experience and a track record in creating a constructive team culture.

Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.