Experience Transformation Manager (Flexible Location)

• Workplace flexibility including monthly RDO
• Newly created position
• WWF-Australia Office location negotiable, Sydney preferred
• 12-month fixed term contract
• Join a diverse global network working for people and planet across 100 countries
• Work in a high performing, values-driven organisation

About the Role

The Experience Transformation Manager leads innovation and change to optimise the supporter experience towards our Mobilise Millions goals. This role utilises innovation, technology and AI to challenge, drive growth, unlock capacity and advance our revenue sustainability. This position functions as a change agent, facilitating rapid transformation and supporting the Experience team through these changes.

Key Accountabilities (Refer to Position Description for full list of Key Accountabilities)

• Evaluates the productivity, impact and effectiveness of fundraising and advocacy campaign activities, processes and ways of working.
• Utilises data and insights to identify opportunities for enhancement or cessation across the Supporter Mobilisation portfolio and leads recommended changes that streamline operations and unlock capacity.
• Collaborates on the development of new products and propositions to increase sustainable income from existing and prospective supporters.

Skills, Knowledge and Experience (Refer to Position Description for full list of Selection Criteria)

• Demonstrated significant experience in a mass market fundraising role in a not-for-profit organisation across multiple channels.
• Demonstrated experience in change management and supporting teams through transformation process.
• Demonstrated experience in project management, leading cross-functional teams in collaborative projects.

Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.