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Tag : Customer

CRMs – Is the grass always greener on the other side?

Stephen Mally, Wednesday, 13th November 2019 -  The Xfactor Collective specialist member Stephen Mally says jumping to a new CRM may not always be necessary, in our weekly Collective Insights column. Are you thinking of replacing

The NDIS: Why ‘Customer-Centricity’ Counts

Diana Ferner, Tuesday, 10th July 2018 -  The NDIS is presenting a huge change to the disability services ecosystem. So significant is it that the struggle to adapt and deliver at NDIS price points is pushing many organisations…
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