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Administration assistant / Receptionist

Organisation : Friends of Refugees

Location : Melbourne (Springvale )

Time required : 5 hours a week

Duration of project : 6 months minimum

Skill area : Administration & Office Support

Sector : Community Development, Community Support Services

About the role

Skills and knowledge:

  • Experience working in a small administration office preferred 
  • Excellent interpersonal communication skills, and a pleasant and welcoming manner
  • Competency is using an electronic office suite (eg Microsoft or Mac)
  • Initiative and problem-solving skills
  • Experience in working with volunteers in a community environment 
  • A strong commitment to social justice and human rights, particularly refugee and asylum seeker rights, and an understanding of the challenges facing refugees and asylum seekers

Key responsibility areas:

  • Provide a reception service, responding to telephone, email and personal enquiries
  • Assist with electronic and hard-copy filing
  • Organise and maintain the administration office
  • Help develop and maintain simple electronic data bases, (eg Excel and/or Word)
  • Produce documents – eg notices, correspondence
  • Assist in arranging FOR events
  • Carry out other general administrative duties as required

Please note: a valid Working With Children Check is required for this position 

About the organisation

Organisation name : Friends of Refugees

Friends of Refugees is an independent not-for-profit organisation which has responded to the world’s worst humanitarian crisis and helps to create a positive future for people seeking asylum and refugees in Australia.

Founded in early 2013, Friends of Refugees Inc. (FOR) has developed as a practical response to address the complexities and changing needs of people seeking asylum and refugees in Victoria by filling the service gaps that other funded organisations do not meet. Friends of Refugees has become a central source of first-line relief for people seeking asylum in Melbourne’s south-east. The ranges of services we provide include material aid, food aid, education support, job training and resettlement programs. Our office in Dandenong operates as a drop-in centre which provides a welcoming and safe environment for people in desperate need.

How to apply

Position Description :

Please send your resume to and we will contact you to arrange an interview. 

Please quote in application: Administration assistant / Receptionist via Pro Bono Australia.


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