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Care Pacakge Program – Recipient Caller

Organisation : 300 Blankets

Location : Melbourne

Time required : 0.5-2 hours every Friday

Duration of project : 6 months

Skill area : Community Services

Sector : Homelessness & Affordable Housing

Application closing date : 24 Dec, 2022

About the role

The Care Package Program operates every Saturday fortnight with groceries purchased from local IGAs and delivered by Volunteers across the western, northern, and eastern suburbs. The people accessing this service range from singles, couples, people with disabilities, young families to the elderly. The Care Package Program addresses food security issues whilst providing a medium for connecting with people who may have a roof over their heads but are struggling to make ends meet.

What you’ll do
As a Recipient Caller you will be responsible every Friday (day before deliveries) for:
• Calling allocated recipients of groceries to confirm that they will be home on the Saturday;
• Confirm any specific requirements and delivery information with the recipient;
• If there are new referrals, call and assess the prospective recipient following a prescribed questionnaire;
• Advise the Care Package Program Manager of any recipients who were not contactable and/or did not require a parcel.

• 30 min – 2 hours on a Friday.

We can offer you
• An organisation focused on volunteer wellbeing;
• An engaging and social team culture;
• Specific training on phone call procedures;
• Volunteer Mental Health and Awareness Training.

Why you’re right for 300:
• You’re someone who wants to help support people in the community;
• Good written and verbal English language skills;
• Ability to work and coordinate with other people.

Sounds like you?
• Email your application to

About the organisation

Organisation name : 300 Blankets

300 Blankets is a not for profit, volunteer-run charity, dedicated to supporting people experiencing or at risk of homelessness in Victoria through three service Programs: Outreach, Soul Kitchen and Care Package. By reaching out to people who are disenfranchised and socially isolated, we strive to break down barriers and enrich a community where all people are accepted and respected through compassion and dignity.

How to apply

• Email your application to

Please quote in application: Care Pacakge Program – Recipient Caller via Pro Bono Australia.


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