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Service Navigation Support

Organisation : Brotherhood of St Laurence

Location : Melbourne (Epping)

Time required : Mondays or Tuesdays, 4 hours a week during working hours

Duration of project : On-going

Skill area : Community Services

Sector : Families

Application closing date : 5 Jun, 2024

About the role

Service Navigation Support

Play a vital role in mentoring newly arrived refugee families to access and understand local services available to them.

By helping to establish community links and connections, you will support families as they settle into new community life with a focus on child wellbeing and development.


What will I do?

In this role you will collaborate with a fun and vibrant team to:

  • Meet face to face to assist families in line with RCO operational guidelines. This may include:
    – Supporting and mentoring families and individuals to complete application forms/referrals for service access
    – Helping individuals and families understand and build confidence using the public transport system
    – Supporting families to explore parenting across cultures using RCO tools and procedures
    – Assisting families to engage in their community
  • Understand and be aware of the Multiagency Assessment and Risk Assessment Framework (MARAM)
  • Support families to meet their goals – with a focus on promoting child development
  • Collaborate with agencies and services in partnership to enable seamless referral pathways and community connections
  • Enter data and document case notes and assist with administration tasks
  • Utilise interpreters with individual clients where English is not the first language
  • Attend relevant team meetings
  • Participate in regular case reflection

Depending on your experience, skills and training, your supervisor might ask you to undertake other tasks relevant to this role’s purpose. 


About the organisation

Organisation name : Brotherhood of St Laurence

At the Brotherhood of St. Laurence (BSL), over 1400 staff and approximately 1,000 volunteers and
students support our vision. Our work is focused in Melbourne and Victoria but branches out through
our partners to every state and territory in Australia.
In Australia, poverty and disadvantage is experienced more in some communities than others. The
focus of our work is increasingly on places as well as groups of people experiencing hardship such
as early school leavers and the unemployed. We create programs which prevent and alleviate
poverty during four key life stages: childhood, adolescence, midlife and retirement.
One of our priorities is to work with state and federal governments and other community
organisations to grow our successful programs. BSL’s approach is informed by the best evidence,
including the work of our own research and policy department.

Not for Profit : Yes

How to apply

Please quote in application: Service Navigation Support via Pro Bono Australia.


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