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IT Officer

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Organisation : Information and Cultural Exchange Inc.

Location : New South Wales (Parramatta)

Work Type : Full-time

Sector : Arts & Culture, Community Development

Salary Type : Annual Package

Salary : $67,170

Application Closing Date : 12 Jan, 2018

About the Role


Reporting to the Manager – Finance and Administration, the IT Officer will lead our in-house IT support, systems administration and venue operation.


To provide efficient and proactive IT/technical support.


1. IT support and Systems Administration

  • Administer and maintain internal servers and network devices
  • Administer and support computers, databases and office software
  • Administer Network Fileshare and Data Backup
  • Provide IT/technical troubleshooting and support
  • Administer and support PABX phone system
  • Administer and support alarm system.

 2. Equipment Maintenance and Support

  • Oversee building maintenance
  • Oversee equipment purchase and maintenance
  • Oversee equipment hire
  • Oversee venue technical set ups
  • Liaise with staff re equipment use and hire
  • Provide technical support to staff/contractors
  • Provide equipment setup and support at I.C.E. events
  • Manage Equipment Room and storage.

3. Strategic Planning

  • Contribute to strategic planning regarding I.C.E. technical needs
  • Research and provide IT purchasing recommendations.

4. Organisational Duties

  • Ensure compliance with governmental and regulatory agencies, relevant laws, policies, contracts, insurance agreements, and Occupational Health & Safety.
  • Develop/implement an annual work plan
  • Act as Fire Warden
  • Attend I.C.E. staff meetings
  • Work flexible hours, including weekend work if required.



Candidates should address each of the following criteria, outlining their relevant experience and giving examples where relevant to illustrate their experience.


  • Tertiary qualifications and/or equivalent IT industry experience
  • Experience in macOS server and desktop administration, support and maintenance
  • Experience in maintaining Fileserver /NAS
  • Experience in diagnosing/troubleshooting network and internet-related technical problems
  • Experience in Level 2-3 desktop support
  • Experience in maintaining audio-visual production equipment
  • Knowledge of website management and related technologies
  • Experience in Cloud Database systems maintenance and workflow processes
  • Attention to detail and well developed problem-solving skills
  • Excellent interpersonal, team-building skills, time management skills
  • Ability to work in a fast-paced and animated working environment
  • Valid Working with Children accreditation
  • Current driver’s license.


  • Experience in working with culturally diverse communities
  • Understanding of WH&S
  • First Aid Certificate.

There is a three-month probationary period for this position. We encourage women and people from Aboriginal and Torres Strait Islander and culturally diverse backgrounds to apply.

NB: Employment will be subject to:

  • Valid working visa (where appropriate).

About the Organisation

Organisation Name : Information and Cultural Exchange Inc.
Information & Cultural Exchange (I.C.E.)
I.C.E. is a community based arts organisation specialising in digital media, arts training/professional development, and creative enterprise.

Apply for this Job

Position Description : IT Officer PD (F)

For details concerning this role, please contact

John Kirkman

Phone : 02 9897 5744

Email : hr@ice.org.au

Applications not allowed for this job listing.

Please quote in application: IT Officer via Pro Bono Australia.


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