IT Officer

THE POSITION

Reporting to the Manager – Finance and Administration, the IT Officer will lead our in-house IT support, systems administration and venue operation.

 PURPOSE OF POSITION:

To provide efficient and proactive IT/technical support.

 KEY RESPONSIBILITIES AND DUTIES:

1. IT support and Systems Administration

• Administer and maintain internal servers and network devices
• Administer and support computers, databases and office software
• Administer Network Fileshare and Data Backup
• Provide IT/technical troubleshooting and support
• Administer and support PABX phone system
• Administer and support alarm system.

 2. Equipment Maintenance and Support

• Oversee building maintenance
• Oversee equipment purchase and maintenance
• Oversee equipment hire
• Oversee venue technical set ups
• Liaise with staff re equipment use and hire
• Provide technical support to staff/contractors
• Provide equipment setup and support at I.C.E. events
• Manage Equipment Room and storage.

3. Strategic Planning

• Contribute to strategic planning regarding I.C.E. technical needs
• Research and provide IT purchasing recommendations.

4. Organisational Duties

• Ensure compliance with governmental and regulatory agencies, relevant laws, policies, contracts, insurance agreements, and Occupational Health & Safety.
• Develop/implement an annual work plan
• Act as Fire Warden
• Attend I.C.E. staff meetings
• Work flexible hours, including weekend work if required.

SELECTION CRITERIA:

Candidates should address each of the following criteria, outlining their relevant experience and giving examples where relevant to illustrate their experience.

Essential

• Tertiary qualifications and/or equivalent IT industry experience
• Experience in macOS server and desktop administration, support and maintenance
• Experience in maintaining Fileserver /NAS
• Experience in diagnosing/troubleshooting network and internet-related technical problems
• Experience in Level 2-3 desktop support
• Experience in maintaining audio-visual production equipment
• Knowledge of website management and related technologies
• Experience in Cloud Database systems maintenance and workflow processes
• Attention to detail and well developed problem-solving skills
• Excellent interpersonal, team-building skills, time management skills
• Ability to work in a fast-paced and animated working environment
• Valid Working with Children accreditation
• Current driver’s license.

Desirable

• Experience in working with culturally diverse communities
• Understanding of WH&S
• First Aid Certificate.

There is a three-month probationary period for this position. We encourage women and people from Aboriginal and Torres Strait Islander and culturally diverse backgrounds to apply.

NB: Employment will be subject to:

• Valid working visa (where appropriate).