Organisation : NSW Trustee and Guardian
Location : Sydney (Parramatta)
Work type : Full-time
Sector : Disabilities, Government
Salary type : Annual Package
Salary : $83,403 - $92,026 + super & leave loading
Application closing date : 28 Oct, 2018
About the organisation
The Department of Justice provides an effective justice system by delivering programs and services which contribute to building safe communities and the protection of people’s rights. NSW Trustee & Guardian is a division within the Department of Justice specialising in financial management, guardianship, and estate and trust administration.
NSW Trustee & Guardian are appointed by a court or tribunal to carry out quality personal trustee and financial management services to over 11,000 people with a disability that affects their capacity to make decisions. The organisation also delivers planning ahead services for people to make their Will, Power of Attorney and Enduring Guardianship Appointments. In our trustee role, NSW Trustee & Guardian also acts as an independent and impartial executor, administrator and/or trustee and attorney. The Public Guardian, through court or tribunal appointment, makes health and lifestyle decisions for people with a decision making disability, while also promoting the rights and interests of people with a disability.
About the role
The role is part of a team that is collectively responsible for delivering high quality, consistent and timely services that are consistent with NSW Trustee & Guardian’s customer experience statement. The Senior Client Services Officer will both independently handle more complex client transactions and provide guidance and support to Client Service Officers. The role will also have a strong understanding of when to escalate more complex matters to the Principal Client Service Officer within the team.
Essential Requirements
- Understanding of NSW government and NSW Trustee & Guardian’s key services and client base
- All roles in NSW Trustee & Guardian require a willingness to have phone calls monitored for quality and training purposes.
About you
- The ability to play a senior role, providing leadership and working collaboratively within a Service Centre team
- Advanced time, workload and priority management skills, providing timely and accurate processing of complex financial transactions to Service Centre clients
- Preparing complex submissions, making financial decisions and setting client budgets
- Communicating effectively with clients and their stakeholders
- Experience and understanding of working with people with disabilities, with the ability to ensure the delivery of high quality customer service with empathy to a diverse client base.
How to apply
Applications not allowed for this job listing.
Please quote in application: Senior Client Service Officer via Pro Bono Australia.
Sector: #Disabilities, #Government
