Homeless Assessment and Case Management Worker

To assist families and individuals who are homeless or about to become homeless, to obtain adequate accommodation through the provision of housing information, direct financial assistance or targeted referral within the service system.
• To provide a “one-stop-shop” or “entry points” of Haven; Home, Safe; Home, Safe that provides immediate response to clients requiring housing and support assistance.
• To actively contribute to and maintain an Intake environment and telephone service that is positive, safe and welcoming, child and family friendly.
• Undertake crisis intervention and assessment of presenting clients whether in person or on the phone.
• To provide informal counselling regarding the range of supports offered within the community.
• To have or develop a good knowledge of services within the community or knowledge to assess a wide range of services.
• To proactively work in a manner that assists the client group to move towards independence and self-reliance by implementing client strength and solution-based interventions within appropriate assessment, planning and review procedures.
• To collect and process data collection as required.
• To ensure accurate, confidential and meaningful records on clients are appropriately kept within the global data system.
• To understand and deliver HEF/ ER (Housing Establishment Fund and Emergency Relief fund) financial assistance as per the DHHS guidelines and Haven; Home, Safe; Home, Safe’s policy and procedure.
• Ensure that accurate and professional recording of client details, assistance provided (including HEF and ER) in the Client Management Systems and other data systems as applicable.
• To utilise the Homeless Case Management Team Support Plans (ISP) with clients.
• Participate in Haven; Home, Safe; Home, Safe’s internal intake assessment and follow up meetings.
• To work in a client directed Case Management framework which will focus on the client’s needs and goals and will assist with the development of flexible strategies to promote positive outcomes.
• To assist clients with the development of their own Individual Support Plans to achieve desired outcomes.
• Attend team meetings, peer supervision and individual supervision sessions
• Other duties, functions and responsibilities as directed by HAVEN; HOME, SAFE