Organisation : Infoxchange
Location : Melbourne (North Richmond)
Work type : Full-time
Sector : Social Enterprise
Salary type : Annual Package
Application closing date : 27 Dec, 2019
About the organisation
Infoxchange is a not-for-profit social enterprise that has delivered technology for social justice for 30 years. With over 130 staff across Australia and New Zealand we tackle the biggest social challenges through the smart and creative use of technology.
We work with community, government and corporate partners to solve family violence, homelessness, mental health and issues facing people with disabilities, the elderly, Aboriginal, Torres Strait Islander, Maori and Pasifika communities.
Our products and services are used by 8,800 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide case management and service coordination systems to IT services and advice for individual organisations.
Our community programs focus on digital inclusion – using technology to improve the lives of people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.
In November 2018, Infoxchange joined forces with Connecting Up to create Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
The integration brings together 150 staff members working to support more than 30,000 not-for- profits and over 2 million people in need each year across Australia and New Zealand.
Connecting Up has become a subsidiary of Infoxchange and will continue to trade as TechSoup New Zealand to serve the not-for-profit sector in New Zealand.
About the role
The Systems Engineer is responsible for providing high quality ICT services to internal Infoxchange staff and external Infoxchange clients.
The ITSC team primarily provides installation, management and support services for computers running Microsoft operating systems and software, although some Mac and Linux workstations are also supported. Services include:
- Managed support services – remote and onsite support of desktops, servers and networks
- Migration, management and support services for clients who use Online Services such as Microsoft Office 365
- Proactive maintenance
- Design and implementation of ICT infrastructure solutions
- Provision of technical advice and improvement recommendations.
Clients are supported through managed support contracts, projects and casual (as-required) support activity.
This role reports to the Team Leader, Systems Engineers, and works closely with the other members of the IT services and systems administration teams.
This position is located at the Richmond head office and a driver’s licence is required for this role.
The key objectives of this role are to help organisations improve their digital capability and use ICT efficiently and effectively by providing IT services which are cost effective, professional, timely, efficient and which satisfy our customers.
Key duties and responsibilities
Service Desk, support & maintenance 40%
- Provide excellent support services to IT Services clients in a professional and positive manner
- Act as an escalation point for complex issues for the IT Services team
- Undertake maintenance activities for servers and Infoxchange Windows Servers
- Maintain and update documentation
High quality, customer focused project services 40%
Design and implement Microsoft technologies, including:
- Microsoft Office 365 cloud services
- Microsoft Azure technologies
- Windows Server 2008, 2012, 2016 and Active Directory services
- Microsoft Exchange
- Provide quality, appropriate technology advice to Infoxchange clients.
- This includes, leading smaller projects as appropriate.
Improve services & capability 20%
- Achieve utilisation targets
- Make significant improvements to Infoxchange processes, procedures and work-practices
- Maintain and update documentation so that the ICTS team can provide high quality, efficient services
- Mentor and share knowledge and experience with other Infoxchange staff
How to apply
Applications not allowed for this job listing.
Please quote in application: Systems Engineer via Pro Bono Australia.
Sector: #Social_Enterprise
