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Measurement, Evaluation and Learning Lead, Operations

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Organisation : Justice Connect

Location : Melbourne, Sydney

Work type : Contract/Temporary

Sector : Law, Justice & Human Rights

Salary type : Annual Package

Application closing date : 26 Oct, 2020

About the role

Role purpose: 

The Measurement, Evaluation and Learning Lead will project manage the organisational review of measurement, evaluation and learning practices and develop a new MEL framework for Justice Connect. The MEL Lead will also develop and implement measurement and evaluation processes which align with our theory of change across all our services including; legal advice, information, training, and policy and law reform. Ensuring that our work has impact and contributes to our vision.

Key responsibilities: 

  • Developing Justice Connect’s measurement, evaluation and learning framework across all our services. This will include:
    o Identifying appropriate measures, both quantitative and qualitative, to evaluate our progress against our theory of change and strategic goals;
    o Engaging with stakeholders to establish an interim organisational MEL framework for testing and a final organisational MEL framework.
  •  Building a strong understanding of our programs and reporting systems, including our CRM (Dynamics 365), and developing strong relationships with Justice Connect staff in order to deeply understand our work.
  • Drawing on evaluation activities and in consultation with key staff, assist programs to update evaluation and impact reports to align with the organisational MEL framework, including:
    o Internal reports to management, service teams and the board;
    o Reports to funders; and
    o External public reporting, including our annual Impact Report.
  • Identify and support service quality improvement projects and activities across the organisation, to ensure that practice and systems are consistent with industry standards, evidence and current best practice.
  •  Provide advice and support to Program Heads and Managers in relation to MEL practice, systems, standards and planning.
  •  Provide advice and input to the development of Justice Connect projects from a MEL perspective
  •  Contributing to Justice Connect’s Reconciliation Action Plan activities.
  •  Other duties as directed and necessary to the proper performance of the role. 

Key selection criteria:

  • Please view attached PDF for information regarding selection criteria. 

Employee benefits: 

Justice Connect offers employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, above award annual leave provisions and opportunities for professional development. Justice Connect is an organisation that strives to show leadership, operate sustainably and demonstrate our effectiveness. You will be rewarded with a workplace culture that is professional, committed, collaborative and creative and where you can make a real difference through your work.

About the organisation

Organisation Name : Justice Connect

An exciting opportunity has arisen to join one of Australia’s most successful public interest and social justice organisations. Justice Connect is a not-for-profit organisation with a vision of a fair and strong community in which people have a fair chance at a better life, the community sector is strong and vibrant and the legal/justice and non-legal social systems are fairer and better.

At Justice Connect, we believe everyone deserves a fair chance at a better life. Too often, our legal system is complicated, expensive and inaccessible. And when the system doesn’t work for everyone, it works for no one. It holds our community back. That’s why we use the law to help people and community groups left behind by an unfair and complicated legal system. Whether it’s a single mother facing homelessness, a local community group struggling with overwhelming regulation or an older person dealing with family violence, real-life problems so often have legal solutions. That’s why we connect people with legal help. We use the power of the law to open up the legal system for those locked out of it, and to change the system where it is broken.
The key to our impact is the passionate commitment of our people. We hold ourselves to the highest standards, driven by a desire to deliver real improvements in the lives of the people and communities we help.

Justice Connect is a leader in impact evaluation in the community legal sector, with a well-established evaluation mindset and practice. We have published annual impact reports since 2015 and are committed to ensuring that our work directly contributes to our purpose and vision.

With the recent development of a new organisational strategy and the pending deployment of a new CRM, we are now undertaking a review of our measurement, evaluation and learning (MEL) practices. Working closely with the Head of Community Programs, the MEL Lead will project manage this review process and develop a new MEL framework for Justice Connect. The MEL Lead will also develop and implement measurement and evaluation processes which align with our theory of change across all our services including; legal advice, information, training, and policy and law reform.

As part of the MEL framework, the MEL Lead will also develop and implement a robust learning process to ensure that the findings of our measurement and evaluation can be understood and action taken based on these finding to rapidly iterate and improve our services.

How to apply

Applications not allowed for this job listing.


Please quote in application: Measurement, Evaluation and Learning Lead, Operations via Pro Bono Australia.


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