Regular Giving Coordinator – Sydney or Melbourne based

Significant growth in Regular Giving is a core part of Guide Dogs NSW/ACT and Guide Dogs Victoria Fundraising strategies. Reporting to the Regular Giving Manager, this role is responsible for the day-to-day implementation of the regular giving acquisition, retention and optimisation activities in both states. This role can be based in either Melbourne or Sydney.

The job holder will have proven project management, reporting, analysis and supplier management skills, and be highly numerate and data literate.  A strong collaborator, the Regular Giving Coordinator will build close working relationships within Fundraising and other teams across Guide Dogs NSW/ACT and Guide Dogs Victoria and the wider Guide Dogs Association.

We are seeking an experienced fundraising professional to deliver revenue growth through the development, management and implementation of face to face, telemarketing and online acquisition, retention and optimisation programs. Other responsibilities in this position include:

• Execute regular giving strategy through face to face, telemarketing and online channels;
• Manage income and expenditure budgets and forecasts for regular giving programs;
• Develop and implement an annual regular giving donor communications plan;
• Develop and oversee the implementation of the supporter journey for all new and existing regular givers;
• Manage timelines for regular giving campaigns;
• Oversee detailed post campaign analysis for campaigns;
• Manage supplier and agency relationships, contracts and budgets;
• Collaboratively work with other internal staff in the process to ensure effective data and meaningful interactions with supporters; and
• Develop and maintain procedures to ensure efficiency, best practice and continuous improvement.

To be considered for this opportunity you must demonstrate having met the following requirements (the selection criteria):

• Demonstrated experience and proven success in a fundraising or similar data-led sales environment.
• Excellent planning and organisation skills, with the ability to work well under pressure and manage competing priorities in a fast-paced, high-volume environment.
• Strong project management skills, stakeholder management and attention to detail
• Highly numerate with strong data, analytical and reporting skills.
• Experience working with Customer Relationship Management databases and Microsoft Office.
• Demonstrated ability to work productively autonomously and as a member of a team – responsive, flexible, approachable, positive attitude and desire to exceed expectations
• Understanding of data-led practices, fundraising legislation and awareness of industry trends
• Able to manage the physical demands and inherent requirements of the job and complete the tasks and duties as stated
• The completion of a relevant graduate degree will be highly regarded; and
• Possession of a current drivers licence with a good driving history will be highly regarded.

Please be advised that the successful candidate in this position will be required to complete a National Criminal History Check.

See the Position Description at www.guidedogs.com.au/jobs/ or email jobs@guidedogs.com.au for further information.  Applications close 8 February 2021, 5pm.