Enquiry Line Officer

Are you looking for a career where you can assist people with disability and their families to access information on the NDIS and other community supports? Perhaps work for an organisation where people from all walks of life are welcomed with open arms into our inclusive and diverse culture? If this sounds like you, you will love working with us as an Enquiry Line Officer!

We are currently looking for a new cohort of star performers to join Carers Queensland as part of our recently expanded Enquiry Line Officer team at our Lutwyche Office. At Carers Queensland we pride ourselves on our diverse workforce and inclusion initiatives including being one of few organisations in Australia to hold ‘Rainbow Tick’ accreditation. We encourage anyone who is interested in this role to apply including: recently graduated students in a relevant discipline, those with lived experience of disability, those who have been through the NDIS journey, and those who just love making a real difference in people’s lives.

As an Enquiry Line Officer, you will be one of the first points for NDIS enquiries and will be an expert on the NDIS for the community.

Some of your key responsibilities will include:

Work as part of an integrated team to answer a diverse range of incoming and outgoing calls or emails from/to participants, families, and the general community on the NDIS telephone and email enquiry-line service.
Confidently explain the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader community.
Guide and assist participants over the phone to understanding their NDIS plans and accessing funding to increase capacity and develop their options.
Assist individuals who are not deemed eligible (and their families and carers) with information linkage and supports to utilise natural supports, other mainstream services and the wider community.
What’s in it for you?

Flexibility in contracted work hours (part-time or full-time).
Attractive remuneration package of CSW3.1 – $62,417.89 per annum (plus superannuation).
Excellent not-for-profit tax benefits.
Accrued days off.
Professional development through ongoing training.
The opportunity to enact real and rewarding change in our participants’ lives.
A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.
Do you have:

Experience providing customer service, telecommunications, or working within an information provision service OR similar relevant experience?
An empathic and engaging verbal communication style accompanied with good telephone etiquette?
The ability to be self-reliant, motivated, and accountable in managing multiple tasks and meeting timelines and targets?
Demonstrated competency in entering information into databases and CRM?