Organisation : Responsible Investment Association Australasia
Location : Melbourne (Melbourne)
Work type : Full-time
Sector : Conservation & Environment, Consulting, CSR
Salary type : Annual Package
Application closing date : 18 Jul, 2022
About the organisation
About the organisation
RIAA champions responsible investing and a sustainable financial system in Australia and New Zealand. RIAA is dedicated to ensuring capital is aligned with achieving a healthy society, environment and economy.
With over 500 members managing more than $US 29 trillion in assets globally, RIAA is the largest and most active network of people and organisations engaged in responsible, ethical and impact investing across Australia and New Zealand. Our membership includes super funds, fund managers, banks, consultants, researchers, brokers, impact investors, property managers, trusts, foundations, faith-based groups, financial advisers and individuals.
RIAA is a growing, supportive, energetic team that values accountability, respect, professionalism and courage. We pride ourselves on collaborating, sharing knowledge and finding innovative ways to achieve our mission. We encourage our team members to continuously learn and develop, and we provide opportunities and training to support this. We welcome flexible working and give the team additional leave at the end of each year.
About the role
- Enjoy fulfilling work, creating a more sustainable environment, society and economy
- Be part of a high-performing, values-driven NGO
- Friendly, dynamic team with a great culture
The Responsible Investment Association Australasia (RIAA) is looking for an experienced, energetic, dynamic professional to manage RIAA’s client services, focusing on our growing Responsible Investment Certification Program.
This new position is a great opportunity to be an integral player in ensuring members experience the highest of standards in client services through their Product and Adviser Certification journey at RIAA.
You will be a key member of the Membership and Engagement Team with management responsibility for Certification Program business development and client services integration and delivery. You will work collaboratively across the organisation, including with RIAA’s Marketing and Communications and Certifications and Ratings teams to ensure a high-quality customer experience.
The ideal candidate has a passion for driving exceptional outcomes for customers, broad experience across a range of client and member service environments, with a track record for seeking out and realising business development opportunities. You thrive in a complex and fast-moving organisational setting. You are very organised, can manage multiple functions, tasks and projects simultaneously, are outcomes-focused and have a remarkable ability to get things done. You are always looking for ways to improve the customer services experience.
You will have expertise in:
- Client and customer service systems, processes, and cultures
- Business development and growth of membership
You will demonstrate an:
- Impeccable track record in stakeholder engagement
- Exceptional teamwork and commitment to respectful and inclusive work culture
- Interest in responsible investment
How to apply
Applications not allowed for this job listing.
Please quote in application: Manager, Client Services via Pro Bono Australia.
Sector: #Conservation_and_Environment, #Consulting, #CSR
