Head of Membership

Key Responsibilities:

• Design and implement a tactical and targeted state-wide member recruitment and retention plan, in alignment with club needs and strategic imperatives
• Benchmarking activities conducted annually and actionable plans developed to address member decline or stagnation
• Measure , report and provide recommendations on membership trends and sustainability data
• Research and identify areas of opportunity to apply for grant funding
• Develop and deliver all aspects of the annual membership plan in conjunction with the GM and regularly review progress against current business plan and KPI’s.
• Lead Membership Sustainability Project within budget and delivered on time, identifying challenges or roadblocks (e.g. resourcing requirements) to prevent delay.
• Lead and advocate for educating members on member welfare, safeguarding and Child Risk Youth Safety in line with legislation requirements
• Coordinate SLSQ’s membership programs and recognition awards
• Ensure policies and codes relating to youth, membership development, member welfare and junior activities, are reviewed and updated on a regular basis.
• Oversee the operation of the Membership team, including liaising with Education and Membership Development Coordinators in each region
• Coach and mentor the Membership Team as required through staff learning and development plans
• Attend, advocate and present at SLSQ key working groups and committees as required. Represent SLSQ on any National Level relating to membership as required

Key Skills & Experience:

• Understanding of surf lifesaving or a similar not for profit Community based organisation; including governance, recruitment and retention strategies, member engagement (Essential)
• Database management experience and ability to utilise data analytics and market research to develop strategy (Essential)
• Demonstrated experience managing a customer service focused team (Essential)
• Ability to lead, motivate, supervise and develop a team of customer orientated staff to meet short- and long-term organisational goals (Essential)
• Excellent written and verbal communication skills including the ability to communicate with people across the business and externally out to our Branches, Clubs and key stakeholders (Essential)
• Demonstrated experience and skills in budget management (Essential)
• Outstanding organisational, time management and prioritisation skills to manage a diverse workload with competing priorities (Essential)
• Problem solving and diplomacy skills (Essential)
• Relevant tertiary qualification in Sport Management, Marketing or Business (Essential)
• Experience in a marketing role or exposure to marketing activities (Desirable)
• Experience in a membership orientated organisation (Desirable)
• Project Management Experience (Desirable)
• CRM experience (Desirable)

Benefits at SLSQ:

• Access to salary packaging.
• Paid parental leave.
• Work from home opportunities.