Head of Commercial & Supporter Experience

Did you know that #every33minutes a life is turned upside down by a diagnosis of epilepsy?

Epilepsy Queensland is the only organisation dedicated to the non-clinical support needs of Queenslanders living with epilepsy.  As leaders in their field, they partner with epilepsy organisations across the country in the delivery of Epilepsy Smart Support Services and across the neurological spectrum in the promotion of Brain Health.

Their vision is A Queensland that prioitises Brain Health and brings hope to people with epilepsy.

This is an exciting time in Queensland with the new Government committing to raising the priority and profile of neurological conditions, including epilepsy, in response to the World Health Organisations Intersectoral Global Action Plan on epilepsy and other neurological conditions.

With more than 30,000 Queenslanders living with an active diagnosis this is a big job for a small and mighty team.  EQ is on a growth path, looking to double its non-government revenue over the next 3-5 years.

The Head of Commercial and Supporter Experience has a broad remit across all non-government revenue generation with a healthy mix of commercial opportunities, relationship-driven revenue and traditional fundraising activity.  So, first and foremost you are a leader and a manager who knows how to juggle multiple streams of work, get things done and deliver results. 

Initially, you will inherit a multi-year revenue strategy and a plan for the next 6 to 12 months.  In that time you will execute the agreed plan and deliver the expected results while reviewing the long-term strategy to make sure it’s fit-for-purpose, achievable and maximizing opportunities for growth based on the learnings taken from executing in that time.

A brand strategy and framework are ready to be rolled out to enable revenue generation and you will be the custodian of the brand and the champion of the strategy.

Whilst this role is absolutely about revenue generation – you cannot do it well without understanding the unique experiences of our customers and supporters and being able to tell and amplify their stories.  You will become part of the leadership team and champion the customer at the centre of decision-making.

Your background could come from sales, relationship management, marketing, fundraising or similar where you have progressively held more senior roles and a broader scope of responsibility and can demonstrate the ability to drive revenue growth, ideally in for-purpose settings.

To the commercially savvy, innovative, changing-making leaders out there – we want to talk to you.