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MEDIA, JOBS & RESOURCES for the COMMON GOOD

Sydney Fringe Festival Volunteers

Organisation : Sydney Fringe Festival

Location : Sydney

Time required : 5:00pm - 11:00pm (Shift times and lengths vary depending on role and venue)

Duration of project : 31 August - 26 September

Skill area : Events

Sector : Arts & Culture

Application closing date : 16 Jul, 2021

About the role

Front of House

Front of House volunteers are responsible for liaising with the general public, producers and artists to ensure shows run smoothly and on time. You may need to make announcements to large crowds, letting them know when house doors are open. You will also be giving directions, managing queues, scanning tickets and giving final calls to artists.

Never fear, you will be fully trained in these responsibilities! We recommend spending a bit of time familiarising yourself with the program for that day, the performance venues and the shows themselves so that you can answer questions and make recommendations to patrons.

  • Report to the Venue Manager at the commencement of each shift
  • Provide exceptional customer service to patrons, staff and key stakeholders
  • Maintain a personable/comfortable demeanor when interacting with festival patrons
  • Make announcements to festival patrons as required
  • Direct patrons to the correct venue/entry
  • Manage show queues in compliance with Workplace Health and Safety and COVID-19 regulations
  • Assist with ticket scanning, VIP passes, complimentary tickets and merchandise
  • Become familiar with the venue/location in order to direct patrons to appropriate services and facilities
  • Become familiar with the Festival program in order to make confident recommendations

Event Assistance

Event volunteers assist in a range of settings around the Festival including our managed venues, and one-off special events.

This role has varied tasks from engaging with the public through to supporting Fringe Staff in the delivery of events. There are also pre-festival opportunities for those that are interested.

Event volunteer responsibilities include but are not limited to: 


  • Reporting to the Festival Manager and/or Venue Manager at the commencement of each shift
  • Provide exceptional customer service to patrons, staff and key stakeholders
  • Maintain a personable/comfortable demeanor when interacting with festival patrons
  • Providing information to the general public about the Sydney Fringe Festival Program
  • Assist with the set-up of pop-up one-off events
  • Asking Festival patrons in crowds to take/complete a Festival survey
  • Assist with ticket scanning, VIP passes, complimentary tickets and merchandise
  • Become familiar with the venue/location in order to direct patrons to appropriate services and facilities
  • A valid Working With Children Check is required for all Fringe Kids activities and events

 Bar Assistance (current RSA required)

Festival Bar Attendants are a key role for the Emerging Artist Share House. We are looking for enthusiastic bartenders to provide an excellent experience to assist the Venue Manager. Shifts will involve serving drinks, monitoring and replenishing stock levels, and general cleaning duties. You must have an RSA to be involved.

  • Report to the Venue Manager at the commencement of each shift
  • Provide exceptional customer service to patrons, staff and key stakeholders
  • Maintain a personable/comfortable demeanour when interacting with festival patrons
  • Take orders, process payments and serve drinks
  • Ensure that no patron is served more than 4 drinks at any one time
  • Assess customers’ needs and preferences and make recommendations
  • Check customers’ identification and confirm it meets legal drinking age if required
  • Comply with RSA regulations and ensure that patrons are not served if you consider them to be intoxicated
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

About the organisation

Organisation name : Sydney Fringe Festival

The Sydney Fringe Festival is the largest independent arts festival in New South Wales with over 450 events presented in over 70 venues across Greater Sydney each year.  Each September we activate 25 postcode areas of Greater Sydney with cultural activity for 30 days. 

Culture creators from all over the city join forces with us to share Sydney’s stories presenting new work from all genres.

Our festival provides a platform for Sydney stories by Sydney voices in their originating landscape.  The Sydney Fringe Festival presents the work of 2500 artists across 1600 performances, to 69,000 audiences who provide an economic impact of $12million to the city.

How to apply

If you are interested in joining our volunteer team, please fill in your information here.

Volunteer applications close on Friday 16 July 2021.

If you have any questions please email hq@sydneyfringe.com 


Please quote in application: Sydney Fringe Festival Volunteers via Pro Bono Australia.


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