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Diana Ferner

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Diana Ferner is a principal on the consulting team at Social Ventures Australia.

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The NDIS: Why ‘Customer-Centricity’ Counts

Analysis

Diana Ferner, Tuesday, 10th July 2018 -  The NDIS is presenting a huge change to the disability services ecosystem. So significant is it that the struggle to adapt and deliver at NDIS price points is pushing many organisations to decide whether they can continue to provide the same services, writes Diana Ferner, a consulting team principal with Social Ventures Australia.

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