Is Your Employer Watching You? Online Profiling Blurs the Boundary of Our Public and Private Lives

Online profiling is a growing trend among organisations, but the practice is not without controversy writes QUT’s Business and Management senior lecturer Peter O’Connor and professor of Work and Organisation Paula McDonald, in this article which first appeared in The Conversation.

A new study reveals employers are using online information about job applicants without their knowledge, to inform hiring decisions. Approximately 55 per cent of organisations now have a policy about this type of practice, called profiling.

However, despite its increased use, most employees are not comfortable with being profiled. Over 60 per cent believe they have a right to a private online identity that employers should not access. But only 40 per cent of those surveyed in the study reported they always manage their social media activities with their current employer in mind.

What is profiling?

Most of us have probably used an internet search engine to find information about someone. Perhaps we searched for information on a potential flatmate, a new colleague, or even a new boss.

With an internet search, we can easily learn important details about people before we meet them. What do they look like? What lifestyle choices have they made? What are their professional affiliations?

And perhaps more controversially, do they seem like the “right” kind of person to employ? This is known as profiling.

A growing trend among organisations, profiling is the collection of online information for the purpose of monitoring and evaluating current and future employees. However, the practice is not without controversy.

Academics have questioned the legitimacy of profiling. In particular, some have objected to the use of employees’ personal information, even though it is publicly available, because it contravenes an employee’s rights to a private identity.

To investigate this question from the perspective of employees, we conducted a survey of 2,000 employees across a range of occupational groups in Australia and the UK. We used this sample to determine the extent of profiling, the outcomes of profiling and the attitudes of employees to profiling. We also looked at whether profiling depended on industry and profession and how often organisations defined the parameters of profiling in their policies.

The extent of profiling and attitudes to the practice

Across nearly all of our analyses, we obtained very similar results for employees from Australia and the UK. The similar results suggest the “contested terrain” of social media conduct at work may be highly consistent across national, legal and cultural boundaries.

When industries were compared, public administration and defence organisations were more likely than other organisations to have a policy on profiling. This is probably because these organisations have a greater awareness of risk and are closer to public policy concerns. More broadly, research suggests that social media policies are edging towards greater regulation of employees’ private lives.

Around 27 per cent of participants in our study indicated they had witnessed or heard about an employer who had used online information to influence a hiring decision. When the outcome of the hiring decision was known, profiled job applicants were twice as likely to be unsuccessful than successful. When asked whether they had been profiled personally, most participants (more than 90 per cent) either did not know or said that they hadn’t.

A small number of Australian and UK participants (3.3 per cent and 6.7 per cent respectively) reported that a potential employer had asked them to provide their username or password to a social media site. This is a very contentious practice, which is generally seen as stepping too far into the private lives of applicants. In some jurisdictions, such as Washington, this practice has been banned.

A large number of participants (60 per cent) agreed that employees have a right to a private online identity that their employer should not access. Generally, participants with higher levels of education and those working in large organisations felt most strongly about privacy.

Somewhat paradoxically, 45 per cent of participants agreed that employers have a right to search for personal online information about current employees. Participants were most likely to hold this belief when they were male, working in managerial positions and highly educated.

Most employees (70 per cent) indicated they spent some time managing their online presence with their current and / or future employer in mind. Those most likely to manage their profiles were females, young people (between 17 to 34 years of age), ongoing staff and staff in professional and managerial positions.

It may be that these groups have greater awareness of what has been referred to as “context collapse”. This is where employees feel the need to manage their online profiles based on the knowledge that different audiences (employers, friends) may have access. They may also be more familiar with the technologies themselves or perform job roles that are characterised by blurred employment and personal spheres.

A covert practice

Our research indicated that 27 per cent of employees had witnessed or heard about profiling. Less than 10 per cent reported being profiled.

However, other research indicates the practice is much more widespread, with estimates that around 80 per cent of hiring and recruiting specialists utilise profiling. This mismatch between practice and awareness suggests that profiling often occurs covertly.

Profiling is often used to screen unsuitable applicants. Slightly more than a quarter of those who use profiling indicate that they use online information to reject applicants.

This is often on the basis of negative information, including inappropriate photographs, poor use of communication, drug use or associations with certain groups. If an applicant is refused a job on the grounds of what is referred to as a “protected ground” such as sex, race, religion or sexual orientation, this amounts to discrimination.

Although employees and prospective employees are in theory protected by discrimination law, claims are very rare. This is because it is difficult for a prospective employee to make an effective claim if the profiling was covert.

Applicants are rarely told they are profiled and rarely informed why they were screened. Our data demonstrated that participants usually only became aware they were profiled once they were successfully employed.

In addition to privacy concerns, a further question regarding the legitimacy of profiling relates to its validity and fairness as a selection tool. Online information may be not be correct, or it may be available for some job applicants but not others. In these circumstances, the selection process cannot be standardised across all people applying for the position.

Social media is reshaping the public-private boundary

The issue of social media conduct at work is increasingly controversial. Profiling is one of the ways in which social media are blurring the boundaries between private and public life.

Although online communications are in some ways similar to those occurring offline, exchanges on social media are preserved and can be shared, with or without the permission of the person who created them. This includes being shared with employers.

Overall, there is a need for wider conversations about the relevance and reach of profiling. Transparency about when and how employers use profiling seems like a reasonable expectation.

This is especially the case when we consider that policies about the social media conduct of employees, such as posting negative comments online or private online activities during work time, are becoming increasingly prescriptive. The challenge is to balance employer requirements for selecting productive workers with ensuring safe and private online spaces for employees.

About the authors: Peter O’Connor is a senior lecturer in the School of Management at the QUT Business School. He is an active researcher in the area of organisational behavior, and has published articles on employee personality, creativity and emotional intelligence. In his current research, O’Connor is seeking to determine which personality, emotional, and contextual factors predict important outcomes (eg workplace outcomes, help-seeking behavior, social media use), and which variables might intervene in these relationships.

Paula McDonald is professor of work and organisation and ARC Future Fellow at the QUT Business School. McDonald’s research focuses on facilitating work-life boundaries, the systemic causes of and solutions to workplace discrimination and harassment, education to employment pathways for young people, and social media at work. Prior to an academic career, McDonald held clinical and research roles in health sector settings including child and adolescent psychiatry, medical education, primary care and public health. She is a registered psychologist with the Australian Health Practitioner Regulation Agency.

This article first appeared in The Conversation.