Source Business Directory
MEDIA, JOBS & RESOURCES for the COMMON GOOD
NEWS  | 

Stamping Down on Postal Industry Complaints


Monday, 13th October 2003 at 1:10 pm
Staff Reporter
Australians dissatisfied with postal services will be able to take their complaints to a dedicated, independent body under reforms to the postal industry announced recently.

Monday, 13th October 2003
at 1:10 pm
Staff Reporter


0 Comments


FREE SOCIAL
SECTOR NEWS

 Print
Stamping Down on Postal Industry Complaints
Monday, 13th October 2003 at 1:10 pm

Australians dissatisfied with postal services will be able to take their complaints to a dedicated, independent body under reforms to the postal industry announced recently.

Consumers are not currently able to take their complaints on the delivery of postal services to a recognisable, dedicated and independent entity.

The establishment of the Postal Industry Ombudsman will set up a high-profile office to investigate postal complaints relating to Australia Post and other industry operators who opt in to the scheme.

The dedicated Postal Industry Ombudsman will be set up within the independent Office of the Commonwealth Ombudsman, who already investigates complaints about Australia Post’s delivery of postal services.

The Federal Government says this system will ensure a balance is struck between protecting the rights of consumers and the cost and complexity of administering the scheme.

However the Government claims the establishment of a new industry-based scheme was judged unjustified given the relatively low level of complaint against the postal industry.

The additional costs of administering the Postal Industry Ombudsman scheme will be recovered from Australia Post and other industry participants.

Postal operators who do not wish to use the Postal Industry Ombudsman scheme will still be covered by existing State and Territory consumer protection legislation, and complaints about these operators can continue to be referred to the State and Territory Offices of Fair Trading.

If you would like to comment about this story or indeed have a complaint about the postal service as it related to your Not for Profit why not join our online Forum at probonoaustralia.com.au. Click on Forum in the Menu on the Home Page.

If you have not registered with Australia Post’s Charity Mail service just send us an email for an electronic version in PDF format to probono@probonoaustralia.com.au.




Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers?

Get in touch at news@probonoaustralia.com.au

Tags : Legislation,

 Print

Get more stories like this

FREE SOCIAL
SECTOR NEWS

Write a Reply or Comment

Your email address will not be published. Required fields are marked *



YOU MAY ALSO LIKE

SA Crossbenchers Take On Gambling Reform

Lina Caneva

Thursday, 28th July 2016 at 11:12 am

Disability Wage Assessment Legislation Passes

Lina Caneva

Tuesday, 16th June 2015 at 12:10 pm

Philanthropy Warning on Changes to Enviro Charities

Lina Caneva

Tuesday, 9th June 2015 at 11:13 am

POPULAR

Fears NDIA Will Force People into Shared Accommodation Settings

Luke Michael

Monday, 14th May 2018 at 3:48 pm

The Welfare Sector is the Biggest Loser

Leon Gettler

Wednesday, 9th May 2018 at 10:35 am

Housing and Homelessness ‘Forgotten and Abandoned’ in Budget

Luke Michael

Wednesday, 9th May 2018 at 11:55 am

Community Housing Integration to Help Address Affordability Crisis

Luke Michael

Wednesday, 9th May 2018 at 2:55 pm

Source Business Directory
pba inverse logo
Subscribe Twitter Facebook

The social sector's most essential news coverage. Delivered free to your inbox every Tuesday and Thursday morning.

You have Successfully Subscribed!